Review and analysis of over 15 Other Mortgage complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 15 official complaints related to Other mortgage. Out of the 15 consumer complaints against SunTrust Banks, Inc., 7% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 27% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account February 27, 2017 - Suntrust Mortage is not giving me my interest tax statement for -/-/-. I have requested why it was not sent by -/-/-, and I was told they did not " process it. '' They are trying to force me to change a permanent loan modification granted in -/-/-. I told them they can not keep my mortgage interest hostage to try to make me change a permanent loan modification.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 20, 2016 - Creating a new complaint to respond to the response Suntrust had provided to our earlier complaint - apparently CFPB process does not allow follow-up to a vendor response. Here is our response : First, please provide documentation as to bill amount that Suntrust knew when it made the payment on -/-/-. When I had contacted Suntrust earlier they had told me that they electronically verify the amount with county before making payment and that they will provide me such document. Second, even after contacting Suntrust on -/-/-, bill was not paid in time while interest kept accumulating - ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 19, 2016 - I am trying to resolve a 30 yr lien that Suntrust acquired through -. I am due to close on the sale of my home tomorrow but will not be happening due to no response from Suntrust. They tell me I am not able to speak to anyone in that dept and when I ask for a manager they hang up on me and I asked to speak to someone in their legal dept I also get hung up on-This should be against the law that a company can keep a lien against your property from - owners ago and refuses to acknowledge and keep me from selling my property.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 1, 2016 - We have our loan for primary residence with Suntrust, which is responsible for making timely property tax payments from the escrow account. Since our property tax was adjusted higher, Suntrust made payment that was less than the required amount. As a result we were assessed penalty & interest by - county. Even after notifying Suntrust about the shortfall it took them 4 weeks to make the payment - and all along the bill was accruing interest. We make our tax payments into Suntrust escrow so we should not be held liable for any accrued interest and penalty.... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure September 22, 2016 - On - - -, I obtained a Loan Modification with Suntrust Mortgage that fixes my interest rate in 2.75 % for the whole term of my mortgage. As part of the agreement, my monthly payments from - - until - - were in the amount of $1000.00 plus escrows ; however, recently I received new Statements from SunTrust Mortgage for - month showing a payment increase of... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker September 19, 2016 - Suntrust allowed a person to complete loan documents and sign a second mortgage against my property and remove $300000.00 without my consent, knowledge or any authorization to do so. This person along with Suntrust attempted to cover up this deal by attempted to transfer my property solely into the name of the person who signed the loan/mortgage. The mortgage is in the persons name and the Deed is solely in my name. Suntrust refuses to release the loan documents to me after repeated attempts because the loan transaction was complete before the person attempted to transfer the property into h... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure August 4, 2016 - -/-/- I was recovering from a - which kept me from working from - -. I contacted the bank to let them know my payments would be delayed till I return back to work in - -. Two months later sent them a check for payment and some extra to show good faith and they sent it back with foreclosure notification. I cashed out all my savings and my whole life policy and tried for 6 months to pay in full and reinstate my loan, employees stated that the lawyers were holding things up. Finally by -/-/- I reached a - - whom agreed to take my money ( - ) and reinstate my loan... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 2, 2016 - In -, my husband and I started the process of obtaining a construction loan from SunTrust Mortgage. The process has been a very unpleasant experience. Throughout the entire process we were not kept inform of our loan request. In order to kept the process moving forward my husband and I had to call to for the next step. Any time we would turn in paper work that was needed we never knew if what we provided was sufficient. I would have to start calling around - or - in the morning every 30 minutes until I could reach our loan officer - - or - - just to get updates on our loan... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure August 1, 2016 - I bought house in -/-/-, mortgaged through Suntrust Mortgage. They forclosed on me and house was sold at auction on -/-/-. In all, I was 3 payments behind, approx. -. I was still trying to make monthly payments to not get further behind and try to catch back up. They accepted a couple payments then started returning them, not accepting the monthly payments and wanting the back payments in full. I was unable to and asked for help. They sent package to fill out and return, which I did and they received it on -/-/-. Never heard anything from them as was getting close to auction,... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 10, 2016 - I have an interest only home loan that was to convert to principle and interest. I called in the past and was told the conversion date would be for the - 2016 payment. I paid the normal payment amount in -/-/- and apparently the information I had been given in the past was incorrect and my payment increased from approx $2800.00 to $3700.00, a $ - increase. I was not called and told that the normal payment was insufficient. I had no prior notice of the cost increase. Now, I am trying to pay the -/-/- deficiency and the -/-/- payment and I am unable to make a payment onl... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 8, 2016 - On late - or - - of this year ( 2016 ) I received an annual escrow account disclosure statement from my mortgage lender, basically saying that they have reviewed my escrow account and the determination was that I had a surplus of $3700.00 and a check will automatically be mailed within 30 days ( statement date was -/-/16 ). Exactly the same situation happened last year, I had an escrow surplus, a check was going to be mailed within 30 days and I did n't receive any check, either last year or this. They lie to me when they told me that last year they mail a check and because th... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure June 20, 2016 - SunTrust Loan Number : - SunTrust Customer Number : - On - -, -, we closed on a loan with SunTrust Mortgage to build a primary residence at - - - -, -, GA, -. This contract was SunTrust 's construction-to-permanent loan product, a one-closing loan, to be converted into a permanent, 30-year adjustable-rate loan after the construction process, and certificate of occupancy was obtained. Please see the attachment showing various SunTrust Mortgage products, - of which is the one-time closing, construction-to-permanent product, that we were given in - from the ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 28, 2016 - The attached - mortgage assignments by well known and admitted rob-signers are clouding title to our property. ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 25, 2016 - I fell behind on my mortgage and made an arrangement with my mortgage company, SunTrust Mortgage to have the funds required to bring my loan current withdrawn on - -, 2016 as I was to receive a bonus from my job. The funds were deducted on that date and my loan should be now in good standing. It has been two weeks now and the funds are in a suspense account at the mortgage company but my loan is still being reported as past due. Furthermore, l I began receiving correspondence from a foreclosure attorney as foreclosure proceedings have begun. I have been in contact with both my mortgage c... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker March 2, 2016 - INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL 'S OFFICE ON -/-/- - - and - - - - - - - -, - - Phone : ( - ) - Email : -- RE : - - - / Suntrust Bank - - - -, - - Phone : ( - ) - Website : - Transaction Date : -/-/- Amount Paid : - Payment Method : Personal Check or Bank Debit Subject : Mortgage Fraud - - - - - Suntrust Bank We Own at - - - - - - - - Week 9 Whole Interest - every year Purchased Timeshare $10000.00 -/-/- book - page -... |