Review and analysis of over 2 Other Mortgage complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 2 official complaints related to Other mortgage. Out of the 2 consumer complaints against Citizens Financial Group, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account October 28, 2015 - I made a $300000.00 electronic payment - -, which was confirmed by outgoing bank ( - - - ). Bank with mortgage - Citizen 's one ) lost payment, after finding it -, they are not posting to correct date to account for lost interest. Every time I call they give my run around claiming it is posted correctly to the - date. However there is no such documentation. Even when I check online. Most recently they reversed my $ - payment and applied to - making my principle increase. I have called multiple times and get told something. There is no one from finance dept that ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker October 13, 2015 - In - 2015 I applied for mortgage refinancing to Citizens Bank. I sent all information and I disclosed everything in writing. During this time I got a better offer from another mortgage company, but I was told by the loan officer - - their policy is to match all offers, to get the business. The process was very slow, and we provided all the required information with no delay. Loan officer assured us that we are all set with the application and we need to pay the appraisal fee in the amount of $470.00. The appraisal report came after one week, but with wrong information ( only half of... |