Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Other mortgage Loan servicing, payments, escrow account Maryland

I made a $300000.00 electronic payment - -, which was confirmed by outgoing bank ( - - - ). Bank with mortgage - Citizen 's one ) lost payment, after finding it -, they are not posting to correct date to account for lost interest. Every time I call they give my run around claiming it is posted correctly to the - date. However there is no such documentation. Even when I check online. Most recently they reversed my $ - payment and applied to - making my principle increase. I have called multiple times and get told something. There is no one from finance dept that costumer service can turn to. On multiple time I was told I would receive call but did not. In summary, I a made a $ - down payment to my principle balance to reduce interest, but this has not happened. 6 weeks of interest still charged and not credited.