Review and analysis of over 67 Other Mortgage complaints against BBVA Compass
BBVA Compass consumers have reported over 67 official complaints related to Other mortgage. Out of the 67 consumer complaints against BBVA Compass, 30% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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BBVA Compass Mortgage loan servicing, payments, escrow account March 30, 2015 - - Loan inception. Was assured that twice monly partial payments were permitted. - Divorce. He signed quit-claim. Bank would not remove hime from loan unless refinanced ( would not restructure ). Did not qualify for refinance. Tired several times. - was told that the only way they could restrudture was to allow loan to go into foreclosure. - Bank neglected to pay homeowners insurance from escrow. I was not notified. Bank forced surplus insurance. - to present. On and off calls to bankd re : insuance. Was told I had to wait until renewal to replace surplus with my own insurance. M... |