BBVA Compass Mortgage Complaint

BBVA Compass Mortgage department,

Other mortgage Loan servicing, payments, escrow account Florida

- Loan inception. Was assured that twice monly partial payments were permitted. - Divorce. He signed quit-claim. Bank would not remove hime from loan unless refinanced ( would not restructure ). Did not qualify for refinance. Tired several times. - was told that the only way they could restrudture was to allow loan to go into foreclosure. - Bank neglected to pay homeowners insurance from escrow. I was not notified. Bank forced surplus insurance. - to present. On and off calls to bankd re : insuance. Was told I had to wait until renewal to replace surplus with my own insurance. Meanwhile, I moved - times and did not receive any notice. Present : Multiple calls and letters to bank. Some respnse that someone would reseaach, but no followup. The latest was - - at - ; fter no word or return calls for - weeks, found that he was no longer with company. Loan was about to be foreclosed. -/-/- - - - approved foreclosure. She noted tht there were over - file notes that not her concern. Foreclosure due to non-payment for over 108 days. I HAVE NEVER MISSED A PAYMENT. She is responsible for the forecloser if not paid by -/-/-. There are no errors on the part of the bank. I have bank statements and have also provided over - years of accounting trying to track my payments. I filed an insurance/escrow research request with the bank. The loan is scheduled for foreclosure tomorrow.