Review and analysis of over 83 Gift Or Merchant Card complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 83 official complaints related to Gift or merchant card. Out of the 83 consumer complaints against U.S. Bancorp, 20% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 54% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
U.S. Bancorp Prepaid card fraud or scam March 23, 2017 - I was given a visa gift card for my birthday, with a balance of $100.00. The card says it was issued by US Bank. Several months later I removed the card from its original packaging and tried to register it on the provider 's website. When I tried to register the card to verify the balance, I found it had already been used for the full amount on the card, leaving a --dollar balance. I called the customer service number as printed on the card and filed a claim. I was informed the transaction had taken place in a - store in California on the day before my birthday. This week I was i... |
U.S. Bancorp Prepaid card fraud or scam February 3, 2017 - This is a $100.00 gift card. I removed it from it 's packaging and went to go use it. The transaction was declined due to a $0.00 balance. I called the issuer - times, spending a total of - minutes to no avail. The vendor is U.S. bank # on the back of the card is -. A representative said that they would be faxing and mailing me documents to fill out for the claim process. They did not fax or email me anything. U.S. bank says that resolving the worthless card issue is contingent on receiving back the paperwork that they say that the sent out. This is clearly a scam and my $100.00... |
U.S. Bancorp Prepaid card fraud or scam January 31, 2017 - I received a gift card for - - for $150.00. It is a - - - with US Bank National Association. I activated the card at - and there was $150.00. This was - of -. I have made no purchases on this gift card. When I went to check the balance today it says there is a $0.00 balance. I called customer service and was told the card was used twice in -. I did not use this card and ask how I can file a dispute and was told that although they can tell me when transactions took place, they can not tell me what the amounts were nor what the original amount placed on the card.... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues January 6, 2017 - I bought - - gift cards issued by U.S. Bank at - on -/-/2016. When i attempted to use them, i got error " not authorized ''. When I called number listed on cards for customer service - i discovered that cards were registered with someone else name. That means they were stolen from me. I was advised to fax supporting documentation ( cards front and back, receipt etc. ) to Stolen Replacement Card Request at fax number -. I tried multiple times to fax documents to that number. The fax never picked up and i was not able to fax my documents. I called customer service 3 more ti... |
U.S. Bancorp Prepaid card fraud or scam November 4, 2016 - - $25.00 gift card that expires - Starting on -/-/2015 - or it agent partner emptied the funds from the card. Not only did - have the funds to invest when the card was purchased, they " from the consumer perspective '' stole the money off the card before the card expired. This is just wrong and consumer abuse and fraud. Card ActivityPrint Friendly View of Page " RP '' indicates Recurring Payments TimeDescription/MerchantStatusAmount - -INACTIVITY Complete- $2.00 - -INACTIVITY Complete- $2.00 - -INACTIVITY Complete- $2.00 - -INACTIVITY Complet... |
U.S. Bancorp Prepaid card fraud or scam October 29, 2016 - The gift card that I purchased has had fraudulent charges placed on it and I have lost nearly all of the value on the $200.00 prepaid U.S. Bank MasterCard gift card that I purchased from Office Depot. I did not make the purchases and I still have possession of the card so I 'm not sure how these charges were even made.... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues October 20, 2016 - -/-/2016, I purchased a $200.00 U.S. Bank MasterCard prepaid gift card at a retail store. I immediately brought the card home and kept it secured in my home. On -/-/2016, unbeknownst to me, my card was debited $160.00 for an online payment to - power company. I did not authorize this charge. I do not and have never lived in California and have never had an account with -. In fact, as of -/-/-, I still had not ever used my card and it was still secured in my home. No one else had ever seen my card or card number except for me. On -/-/2016, I was preparing to use my card... |
U.S. Bancorp Prepaid card fraud or scam August 28, 2016 - I have a prepaid - card through - -. I bought a product at - -. I loaded more money onto my prepaid card. I returned the product to - - because I needed to replace my refrigerator. I was denied the ability to purchase the - $ refrigerator because my funds were frozen for 72 hours due to the returned merchandise. My balance per the phone line was over - $ the returned merchandise was - $ and yet the denied my - $ purchase. I began an absolutely infuriating attempt to discuss the situation with Customer Service and have spent hours upon hours trying to identify w... |
U.S. Bancorp Prepaid card fraud or scam August 18, 2016 - i have already files a complaint and got the resolution.i am not satisfied with the resolution ( $100.00 + $25.00 copensation ) as a result of my complaint.I did try to contact - - and i never got a response back.i was not aware that when i dispute the resolution of the bank the complaint would be closed on CFPB end.that is the reason why i am filing an other complaint to get a satisfactory resolution as soon as possible and get a fair amount of compensation for the amount of time i swpent and frustration i went through by contacting the call center agent of US bank.I waqs otld to th... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues August 16, 2016 - US Bank gift card sold at bank for flat purchase fee of $3.00 ; buyer assured no additional fees for use ... terms and conditions claim " no user fees, " no hidden fees '' no other fees for transactional use of the gift card- '' accepted wherever VISA accepted ''. Card purchased at bank & cash loaded plus $3.00. After card gifted, user tried to buy food at a bakery, then grocery store. Receipts reflected one cost ... but additional fees added on NOT by merchants but by USBank card & were not disclosed.This pattern repeated until card denied by merchant as " not sufficient funds available ... |
U.S. Bancorp Prepaid card fraud or scam July 12, 2016 - I received a pre-paid - gift card that is issued by U.S. Bank National Association for my birthday in - -. - - - I called - at - to see if the gift card I received as a birthday gift needed to be activated before use. I was told that it did not and it was available for use. I also asked when it expired and was told that there is n't an expiration date, even though the front of the card says -. It only " expires '' once the funds are completely removed from the card. Saturday - -, - at approx. - - I went to - which is a local home store located in - ,... |
U.S. Bancorp Prepaid card fraud or scam July 10, 2016 - I bought - gift cards from - and I loaded each card with $500.00. When I tried to use all the cards, my transaction was declined. so I checked recent activity. I found all the purchase made on the - cards WERE NOT authorized by me. Further more I was out of country, and in - from -/-/2016-/-/2016 so any purchases on the gift card were not done by me.I called gift card issuer on -/-/2016. the operator told me the claim I filed with them on -/-/2016 WAS NOT TRACEABLE! I am very worried and there are a lot of victims like me reporting fraud online. This is not duplicate c... |
U.S. Bancorp Prepaid card fees June 26, 2016 - I am a Colorado resident. I have a $100.00 Visa gift card that had not been used in a while, so I went online to check the balance. The online service showed a remaining balance of $38.00. Then I looked at the activity. It only showed back to -/-/2016, and showed a $2.00 inactivity fee had been charged each month for the past six months. I have no way to know how far back these fees go. This is obviously not the full history, since no purchases were shown and there is no way to get to a balance of $38.00 in $2.00 increments. Colorado Revised Statute, Section 6-1-722 and Section... |
U.S. Bancorp Prepaid card fraud or scam May 31, 2016 - I purchased a $100.00 prepaid - issued by US Bank National Association. I used the card for - transaction of $50.00 over a month ago. Last week I went to used the remaining $50.00 and I was declined I called customer service and I was told the issuing institution, US Bank, closed the account - -, for fraud and took the remaining $50.00. I was told I would receive a call in 24-48 hours but did not. I called today and was given the dispute department number, when I called there I was on hold and after - minutes, I left a message. How could they just take the electronic mon... |
U.S. Bancorp Prepaid card fraud or scam May 14, 2016 - i registered the gift card and am unable to use it.after several calls got a live person and they told me that it was registered to someone else.eventhough i can access the account and change the pin number.this is - percent a scam ... |
U.S. Bancorp Prepaid card fraud or scam April 11, 2016 - I WAS GIVING A VISA DEBIT CARD WITH - $ THE CARD DID NOT WORK I CALLED CUSTOMER SERVICE SHE Said TO READ THE - DIGITS IN THE FRONT I TOLD HER THAT IM MISSING - NUMBERS THEN SHE ASKED FOR THE NUMBER ON THE BACK GAVE IT TO HER SHE SAID YOU HAVE - $ GO AHEAD AND USE IT THE CARD STILL DID NOT WORK I CALLED BACK THEY TOLD ME TO FA- A COPY OF THE FRONT AND BACK OF THE CARD I DID ONLY FOR THEM TO CALL ME AND TELL ME THE CARD HAS BEEN USED ALREADY NO E-PLANATION NOTHING ... |
U.S. Bancorp Prepaid card fraud or scam March 23, 2016 - I purchased a visa master card at my local - for - dollars. My husband tried to use the card and it said declined. and I tired to use it too and it said declined, it was never activated. We called the number on the card and the lady was very rude and would n't listen to us. She said they thought it was fraudulent activity so it was canceled. It was canceled before we could use it. I even tried to get online and put my information in like the card said to do and it never let me. It said that the card number was incorrect. The rude lady on the phone said to fax a copy of our receipt and ad... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues March 14, 2016 - I bought - $500.00 gift cards at -, -, CA on - -, 2016 for my friend as wedding gift. But when I open it I noticed that the cards looked weird. so I tried to use - of them at gas station. It was not reading. Then I tried all three of them at - for test, it turned out none of them working. I called customer service right away, the rep asked me to make a copy and fax to them. I do not feel comfortable, so yesterday, - -, 2016, when I checked balances, all of them are less than $1.00. All my - cards are hacked. I lost $1500.00. when I - USbank gift card hack... |
U.S. Bancorp Prepaid card fraud or scam January 4, 2016 - With a balance of approximately $42.00, I attempted to make a gasoline purchase at the pump. When I entered my zip code, the sale was rejected. The balance on the card is now $0.00, and the card issuer says it can take up to 14 days to restore the balance to the card. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues December 18, 2015 - My parents bought me a - gift card for my graduation on - 2015. A week after they bought it I decided to look at the balance on the card and I discovered that an unauthorized puchase had been done, this left no funds in the card. The card had not left the house and it had n't been used once since it was bought by any of us. Once I learned of this me and my family took a multitude of actions to find a solution to this problem. We sent a fax and email to BankCard Services Disputes and we made multiple phone calls to them as well. On - - we received a letter informing us that they wer... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues November 18, 2015 - I used my- Gift card at a gas station to get gas. It was declined twice. It had $82.00 on it. I tried to use it later at -, it was declined, with a $0.00 balance. I called customer service to find out where was the money. They told me it wouldnt be returned until the - of -. I have to wait 9 days. The rules on internet said money would be returned in - days if you make a mistake and swipe the card at the gas pump. 9 days is a long time. I paid $5.00 for the card. I should have access to the money that i put on it. I feel this is a scam by -. There are - of complaints... |
U.S. Bancorp Prepaid card fraud or scam November 16, 2015 - Visa gift card scam. ... |
U.S. Bancorp Prepaid card fees November 3, 2015 - I had earned a visa rewards card from a credit card I have. The rewards card was issued for $50.00. When I called to activate the card, they advised that the cards value was now $47.00. I tried to used the card at a restaurant and it was denied. I contacted the credit card who issued the visa rewards card and they had no clue as to why it was denied. I then was shopping and decided to try using the card again. The first time it was swiped, it came back declined. The salesperson tried swiping again and it indicated that I had $42.00 on the card. We did go ahead and use the card. For a $5... |
U.S. Bancorp Prepaid card fraud or scam August 12, 2015 - I purchased a $500.00 gift card at - VA. The transaction was approved and went through, but when I later tried to use the card, I found out the card was frozen. Someone had tried to use the card before I had bought it at the store. The $500.00 was never loaded onto the card. I was asked to fax in information on - -, which I did. I was told someone would reach out to me, but nobody ever did. I finally called in and was told I needed to scan the receipt as well. I went ahead and did that. I 've called in every single day since, and they ca n't even confirm they 've received my fax. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues August 12, 2015 - I bought couple of prepaid cards at - in -, T- around -/-/2015. When I checked the balance couple of days later I found unauthorized charges on these cards. Someone had called and registered those cards in their name and made few online purchases. I called issuing bank on -/-/2015, they said they will send an affidavit for me sign so they can start investigation. I was told the affidavit would arrive in - days, but it never came. I called again on -/-/-, they took a fresh complaint and said the affidavit would arrive in - days. Again no affidavit. I called again and again ... |
U.S. Bancorp Prepaid card fraud or scam July 31, 2015 - I bought - gift cards from my local grocery store - - - part of - ) issued by US Bank on - -, 2015. Each gift card was loaded with $500.00. Within a week of so of loading, the money was already drained from the card fraudulently. I filed a dispute with US Bank, the issuer of the card the moment I realized the theft. US Bank did not ask me to fax in copies of receipts until -/-/-, which I did promptly. So far, the only response I am getting from US Bank is we are waiting to hear back from the retailer where the funds were used. ... |
U.S. Bancorp Prepaid card fraud or scam July 13, 2015 - Re-opening of case # -*Update*I was told by US Bank that I would have a resolution on this issue by -/-/15. Today is -/-/15 and they still have no answer. I initially figured since they took my case early on and processed it and gave me a deadline they would meet, that I would n't have to worry about it. Obviously I was fooled. I am now continuing the complaint. Please call my cell phone if you need further verification or clarity on this issue. I purchased a $500.00 - Gift Card from - 's that was issued by US Bank. The moment I opened it up, I realized something was wro... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues July 8, 2015 - My brother purchased a $100.00 gift card for my - yo mother and mailed it to me in -. On the - of - 2015 we tried to use the card but it had not been properly activated at the point of sale so I contacted the card issuer ( US Bank, mygiftcardsite.com, - ) website and and told them the problem and they said they would activate the card after I sent them a copy of the front and back of the card along with my contact info. - days later I called the toll free number and used the IVR to see if my card was activated. I discovered that the card was active and had a $78.00 charge... |
U.S. Bancorp Prepaid card fraud or scam July 3, 2015 - I frequently purchase - gift cards from my local grocer. These cards are issued by US Bank. Recently I had a total of 6 cards that were compromised '' within a day of me purchasing them. I always examine the packaging, so I know this was not a case of them being tampered with in the store. This has happened to me and others many times, as the sequence is laughably weak on these gift cards. The security measures to prevent people from brute forcing card numbers is nonexistent. All of my cards which were compromised shared 12 out of 16 numbers, in some cases 13 or 14 numbers were shared. Whe... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 20, 2015 - I purchased - pre-paid Visa cards at - at - - grocery store for the total of $1000.00 for my family as gifts each card totaled $250.00, i have had numerous calls to Visa who knows the cards were compromised and where, i have had no help from them on this issue!!, I filed an - - dispute for $250.00 on - of the pre-paid cards and won, leaving a balance of $750.00 they owe me, they sent me a replacement card with a balance of $55.00 on it? ( still owe me $190.00 on that - ) then my sister was able to use hers for $110.00 until it was compromised and a thief s... |
U.S. Bancorp Prepaid card fraud or scam May 19, 2015 - In -/-/- - ( - ) - $500.00 Prepaid giftcards were depleted of nearly entire amounts through fraud ( $1300.00 ). Soon after I contacting - who turned me over to their vendor US Bank. In -/-/- I made follow up call wondering why I had n't heard back. US Bank Operator said it takes up to 120 days before I will be contacted by phone with further instructions on how to proceed. No response. I call back again and spoke to another operator in -/-/-. She has me fax all info and receipts to fraud dept. In addition, each card has a small balance still valid and unused. The... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues May 13, 2015 - I bought - $500.00 Gift card issued by U.S. Bank National Association at - 's in -, CA in -. I still have the physical card, original receipt. I planed to gift them to my friend for his birthday. When I checked balance before I gave them out in -, They were showing less than $20.00 on each card. Some - made purchased in -, Rhode Island. I have never been there and I have my cards all the time. I called customer service, a rep shut down my account and my account was under investigation. I called them back in - -, the operator said my case was still in investigatio... |
U.S. Bancorp Prepaid card fraud or scam May 6, 2015 - In -, my friend purchased a $300.00 MasterCard gift card ( plus $5.00 in fees '' ) at a local grocery store ( - ). According to the packaging, it was issued by the US Bank National Association. She gave it to me later in the month or early -. In -, I decided to use it. The instructions said to to register it online prior to making an online purchase. I attempted to do so at - - the site listed on the packaging. The site told me they could n't find the card so I called the customer service number - -. According to customer service, the card was not activated at the point ... |
U.S. Bancorp Prepaid card managing, opening, or closing account May 2, 2015 - I received a gift card last year that has an expiration date of -/-/2015. My understand of federal law is that it can not expire for at least 5 years. The issuing bank is refusing to re-issue me a non-expired card. ... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 24, 2015 - On -/-/-/-/2015 I discovered that - prepaid debit cards that I had purchased had been used by someone to make small fraudulent charges. I reported this to USBank. The cards were deactivated to prevent further fraudulent charges. When they were deactivated, the money I had placed on those cards were also made unavailable. I was instructed to fax information into the disputes department so that I could go about getting my money ( $400.00 ) refunded ( fax included - proof of possession of cards, receipt for purchase of cards, my contact information ). On - I called inquiring about... |