U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Arizona

My brother purchased a $100.00 gift card for my - yo mother and mailed it to me in -. On the - of - 2015 we tried to use the card but it had not been properly activated at the point of sale so I contacted the card issuer ( US Bank, mygiftcardsite.com, - ) website and and told them the problem and they said they would activate the card after I sent them a copy of the front and back of the card along with my contact info. - days later I called the toll free number and used the IVR to see if my card was activated. I discovered that the card was active and had a $78.00 charge ( at - ) put on it in - California on - - 2015. I live in - and I have the card which I received in a sealed package from my brother. I told them that I did not make the charge and they said the card had been compromised and they said they would disable the card. I asked to be transferred to a supervisor and my call was dropped. I called a - time and to


( - - 2015 ) I called to get status. After waiting - minutes in queue, I was told that the card had a - balance. I asked how that could happen because the card was supposedly disabled on - -. The CSR stated that there were - additional charges in California, on - - 2015 at - $8.00, on - - at - $11.00 and - - at - - $.00. These charges came after the card was supposedly disabled and I verified that with - different CSR 's on - -. So I had to amend the affidavit and re-fax it to the disputed center which I did today. I feel that this company or some of their employees are commiting fraud. I do n't know how anyone in California could have gotten the card info unless someone at the card company gave it to them. The CSR that at the dispute center ( a third party ) stated that this company ( US Bank ) has the most disputes of any of the companies that they service. Her name is - and she can be reached at -. I recommend you call early otherwise you will be on hold for a very long time. P.S. the toll free number on the gift card to call for customer service is incorrect. If you go to their website ( - ) it now shows in big red letters the correct number. This is the worst company I have ever dealt with. I recommend that people send cash or a check, forget the gift card. At this point my time is wasted on this is worth much more than the $100.00 gift to my mom. Thanks.