U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Minnesota

On -/-/-/-/2015 I discovered that - prepaid debit cards that I had purchased had been used by someone to make small fraudulent charges. I reported this to USBank. The cards were deactivated to prevent further fraudulent charges. When they were deactivated, the money I had placed on those cards were also made unavailable. I was instructed to fax information into the disputes department so that I could go about getting my money ( $400.00 ) refunded ( fax included - proof of possession of cards, receipt for purchase of cards, my contact information ). On - I called inquiring about status and was told to call back after 10 business days had passed. On - I called and was told I 'd need to call the fraud department the next day. Today, - I was told that I never needed to send a fax and that I would need to wait to receive a letter in the mail. Then after sending back the letter, i would need to wait 45 days for an investigation before my funds are returned. I asked to have my funds that were remaining on the cards but not in dispute returned to me immediately ( approximately - ) while waiting for the disputed charge ( approximately - ) to clear. This set off a maze of phone calls and conflicting information from representatives about the current status of my dispute and how long it would take for me to receive access to my funds. At this point it is unclear whether USBank is even appropriately attempting to remedy this situation.