Review and analysis of over 216 Fha Mortgage complaints against SunTrust Bank
SunTrust Bank consumers have reported over 216 official complaints related to FHA mortgage. Out of the 216 consumer complaints against SunTrust Bank, 25% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
SunTrust Bank Mortgage loan servicing, payments, escrow account January 23, 2016 - My mortgage is scheduled for foreclosure sale in -. I have been trying to do a modification on my home for months now but to no avail. Please assist me as I am trying to save my home. ... |
SunTrust Bank Mortgage settlement process and costs December 25, 2015 - Suntrust Bank is avoiding completing the short sale process. We were clear to close in - 2015, when the bank " just '' noticed names had changed due to marriage & divorce ( this should have been caught up front, I provided a marriage certificate in - 2015 when this process was started ). In - 2015, we were needing an updated approval letter from Suntrust to bring this short sale to a close. Suntrust representative - - replied that the short sale expired - -, 2015 and we were outside of contract. Now the bank is not responding to the short sale coordination team. We have be... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 24, 2015 - I submitted a appeal of a recent email of modification by Suntrust. I was approved with the same data -/-/-/-/-/- and made 2 of 3 trail payments. I diverted from making the 3rd and final payment due to using funds for a critically ill parent that just expired. I informed Suntrust of the hardship and asked for an extension for that reason and business reasons in - 2015. Suntrust canceled my forbearance and modification. Suntrust informed me to apply again. I did so with the same data that was used to approve me just 90 days earlier. Suntrust manipulated and falsified my d... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage account is currently in bankruptcy. Approximately around - 2015 I submitted complaints to both the CFPB and - in reference to SunTrust charging me $1700.00 in fees. I was not notified of the fees and SunTrust also gave their lawyers inaccurate account information that led to a foreclosure process. In - I received a letter advising that $110.00 in fees was valid and the difference was credited. I called SunTrust to verify the amount I needed to pay for my Mortgage since there was going to be a scheduled change in the amount. Since I was advised my account was current, I... |
SunTrust Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - I 'm writing again to yous it 's my third time because I just got my response back from my second mortgage and did not like what I was told saying that they can not combine my both mortgages together they can do a modification on my second loan but I have to put 5 % down in which I do n't have the money for and now they are telling if do n't pay the months I 'm behind they are going to put me in foreclosure I have been paying for the last eight years every month after month and being behind on other bills so I wo n't be behind on my mortgages opening credit card accounts just to pay them and n... |
SunTrust Bank Mortgage settlement process and costs November 29, 2015 - I purchased a house about 5 yrs ago and in doing so I took out an FHA loan at which I was told would protect me in not buying a house with problems, that the FHA loan will make sure everything was on the up & up. Since I been in this house the roof has been leaking as well as the pipes rusted and bad the structure of the house is off. I have had my insurance company look at the house and they wo n't do nothing cause the say it was already there, I feel I was unfairly informed about this house being that I was a first home buyer. I was told differently about this house from the seller when buyi... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 24, 2015 - I send yous a complaint recently about my - mortgage. I have - mortgages I 'm trying to combine both of them together yous wrote back to me about it saying yous got of hold of suntrust mortgage with the loan I 'm with I talk to them and they told me they ca n't combine my - mortgages which I 'm not happy with because when I got the loan they told me I was going to be able to combine and refinance both mortgages and now they say they ca n't and they said they can modified my second mortgage but I need to put 5percent down which I do n't have and plus I 've been having this home for mor... |
SunTrust Bank Mortgage application, originator, mortgage broker October 7, 2015 - Complaint against Suntrust Bank. Suntrust Bank did not file the deed to take possession of property - - - -, -, GA - - for 18 months after it was surrended to them via bankruptcy. Filing the foreclosure deed 18 months later has denied me the ability to refinance into a more favorable mortgage on my home. Suntrust chose NOT to file the deed to AVOID THE COSTS associated with ownership of the property. While I reorganized my life and put myself on a firm foundation, I am being penalized by Suntrust not following through on the court order to take possession of the property and fil... |
SunTrust Bank Mortgage loan servicing, payments, escrow account October 5, 2015 - I am facing foreclosure and I would like to have a principal reduction. I requested a modification packet and still has not submitted it to me. This is a FHA Loan and was bought out by the Federal Government. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 2, 2015 - I hereby dispute the reply of SunTrust to my complaint by way of CFPB Case nUmber - ... |
SunTrust Bank Mortgage application, originator, mortgage broker September 29, 2015 - I am an existing Suntrust Mortgage customer, with an 6.5 % interest FHA loan, Originated -/-/-. This loan is current and in good standing. Based upon my desire to secure a lower interest rate and upon receiving multiple solicitations ( both paper mail and through email ) from Suntrust to refinance, I contacted their office -/-/- to initiate a refinance. Since that time, I have been round and round with their staff to refinance. I have been provided multiple documents with a proposed loan, signed applications, provided requested documentation, took a vacation day to meet an appraisal ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 24, 2015 - We have an FHA 1-Year Adjustable Rate mortgage with SunTrust Mortgage as a result of a refinance in -. Beginning in or about - -, Suntrust did not properly apply our monthly mortgage payments. In addition, we ceased receiving our annual interest rate adjustment notification, and monthly mortgage statement. At that point, we had no idea of our monthly mortgage payment. We attempted several times to make monthly mortgage payments, based on our previously known amount, and they were returned. We notified Suntrust Mortgage repeatedly of the error, and attempted to resolve the issue to no ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 19, 2015 - Suntrust Mortgage has been trying to collect unauthorized fees and charges they say are due on my mortgage account incurred during a personal bankruptcy. Suntrust refuses to return my calls, provide ANY documentation invoicing or accounting of mentioned fees in spite of request to do so by legal council. Suntrust states these charges were incurred during a personal bankruptcy. Charges authorized under this bankruptcy were authorized and paid in full ONLY by the bankruptcy trustee. Suntrust was duly notified by the bankruptcy trustee that ALL debts and charges were satisfied in full. This bankr... |
SunTrust Bank Mortgage loan servicing, payments, escrow account August 13, 2015 - This is the - time in - years that Suntrust Mortgage has grossly mismanaged my escrow account. They continue to say I have an 'overage ' in my escrow and mail me a refund check but then immediately raise my mortgage payment saying there is an 'underage ' for the year. So I 've made a lump sum payment to Suntrust to cover the 'underage ' and now I 'm being told they ca n't accept that payment because the escrow needs to come from current payments and not a lump sum. So once again I have an 'overage ' in my escrow account for the lump sum payment I made at the advise of a 'mortgage special... |
SunTrust Bank Mortgage loan servicing, payments, escrow account July 16, 2015 - I have my home mortgage with Suntrust Mortgage Acct # -. Name : - - -. On -/-/15, a very large tree fell on my house during a storm. The insurance adjuster came out, the next day, took pictures, said it was a total loss. I signed a form for him to get the payoff from Suntrust, the insurance was just enough to pay off the loan. He told me to call them, give them his name the claim #, etc, and let them know it would take 3-4 weeks and explain that I could not make a payment because I needed all my available funds to find a new place for my family of - to live. I did that. A ... |
SunTrust Bank Mortgage application, originator, mortgage broker June 29, 2015 - I was given a pre-approval and the green light to start looking for a home with Suntrust around - - 2015. Made an offer on a home on - - and the process started ''. Was given the closing date of - - 2015. Went through all the inspections and the whole - to get this home. My seller is/was starting their process to move and find a hime out of state. On - - I got an email ( not even enough respect for a phone call ) stating that I would not be closing on -/-/-. Once I make a few phone calls to figure out why, I find out that my loan officer and the processor forgo... |
SunTrust Bank Mortgage application, originator, mortgage broker June 12, 2015 - SunTrust Mortgage has failed to close a loan for my mortgage. We have been misled throughout the entire process. Our situation has been escalated, however, we have had - closing dates fall through and we have been told that documents have been sent to the closing attorney, when actually they have not. Emails and phone calls have not been replied to and the entire process has been detrimental to the consumer. I have lost time at my job fold conference calls, as well as, taking time off for - closings that have never occurred. Our furniture is sitting out in the street and unable to be mov... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 8, 2015 - My bank neglected to notify me that my escrow was behind. After not notifying me they sent documents to my bankruptcy attorney advising they did notify me. I made my payment every month for the amount I thought was due. I spoke to the bank and was advised that. They did not notifyme because of the automatic stay. My attorney advised theywere sent a release letter so they could advise me. My loan payments has increased since my bankruptcy andI was notified. In an effort to resolve the issue I calledSunTrust bank and asked what is owed. They refused toto tell me and refused to allow me to make p... |
SunTrust Bank Mortgage loan servicing, payments, escrow account June 4, 2015 - I have been instructed by SunTrust Mortage rep over the phone that I need to come up with $11000.00 cash to be able to cancel MIP or Mortgage Insurance from my FHA loan. I have secured the fund with difficulty and mailed them the check ; however, the institution declines to cancel MIP. The office of president is simply telling me it was a mistake! I want Suntrust either remove monthly MIP or refund my fund with damages that caused me such as processing fee, application fee and the interests on the fund. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 1, 2015 - In 2010 I was wrongfully foreclosed while in loan modification with SunTrust Bank. I was initially denied loan modification and had to hire a - party to get the bank to respond. While I was in loan modification the bank foreclsed on me and demanded I vacate my house. For the first 8 months of the loan modification ( which was only supposed to be - payments as per their documentation ) SunTrust sent back all my payments, I had to resend - - x, the bank claimed I did not have a note with them! The loan modification docs indicated it would be - payments, they kept it in loan mod fo... |
SunTrust Bank Mortgage application, originator, mortgage broker May 31, 2015 - In 2008 I met a gentleman by the name of - -. His home address is - - - - ; - -, FL -. His mobile phone number is -. He told me that he was selling homes that he owned at a great price and that there would be a $10000.00 USD profit pay-out at closing if I decided to purchase. He also advised that I contact a mortgage broker that he works with named - -. Her company is - - - - , -. The address is - - - ; - - ; - -, FL -. Her office number is - and her mobile number is -. The first time I met -, -, myself, a... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 23, 2015 - On -/-/-/-/- a loan modification application was submitted and a missing documents letter was generated the same day with a deadline of - ( giving 4 days including mail time ) Again on - another loan modification application was submitted but not reviewed. servicer/lender did not notify borrower that the application was incomplete and it should have been deemed facially complete.12 C.F.R. 1024.41 ( g ) Also the servicer/ lender did not take all steps necessary to postpone the foreclosure sale date to allow modification review to be complete. 12 C.F.R. 1024.41 ( b ) ( 2 ) ( b )... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 22, 2015 - I obtained a loan through SunTrust Loan Servicer in -/-/- and the account was on Auto draft ever since for full monthly payment ever month. Never late. In -/-/- as a result of my divorce I asked for a loan modification that was approved in -/-/-. SunTrust on its own reversed the - payment that was auto drafted a week earlier. I called and argued against reversal with SunTrust 's - - and - -. However, they persistently claimed that for the loan modification to be approved, it needs to show that - payment is not n the record and that it will not effect my credit ... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 20, 2015 - Suntrust Mortgage continues to charge me $ 20/month for a property inspection when the account is less than 45 days late. It has been disputed to no avail. This is on top of the late fees. I am also receiving mail from - - - - ( - ) claiming that they have been hired by Suntrust to Advise '' me of this debt. I have contacted Suntrust, by phone, and Suntrust claims that they have not hired -. I have sent a drop-dead letter by certified mail to -. They have continued to send me mail and - actually showed up at my house on Saturday, -/-/15 requesting my driver 's li... |
SunTrust Bank Mortgage loan servicing, payments, escrow account April 10, 2015 - SunTrust Mortgage has inaccurately calculated my escrow payments for my mortgage since my home loans was funded. They were - number off when processing my tax information. This caused the wrong tax payment to be paid. I made multiple calls to SunTrust and was assured every thing was correct on the account until I got a letter from my tax office stating that my taxes had not been paid. SunTrust used the wrong tax information to calculate my escrow and then requested that I send a payment of over $2500.00 to fund my escrow. So through out my time with SunTrust I have received multiple lette... |
SunTrust Bank Mortgage settlement process and costs March 30, 2015 - The - company have tried to enforce a fraudulent agree ... .I have paid over $220000.00 on my loan of $170000.00 ... .I kept my promise an did not Breach the Contract as was done by Suntrust and charge me a very higher interest rate. My hands in clean and will need more protection from these greedy lenders. '' HOW CAN THEY ENFORCE AN ILLEGAL CONTRACT TO STEAL OUR HOME? '' IS THIS A SCAM ON THE AMERICAN PEOPLE? ... |