SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Application, originator, mortgage broker Georgia

SunTrust Mortgage has failed to close a loan for my mortgage. We have been misled throughout the entire process. Our situation has been escalated, however, we have had - closing dates fall through and we have been told that documents have been sent to the closing attorney, when actually they have not. Emails and phone calls have not been replied to and the entire process has been detrimental to the consumer. I have lost time at my job fold conference calls, as well as, taking time off for - closings that have never occurred. Our furniture is sitting out in the street and unable to be moved into the home, as SunTrust can not complete this loan. Underwriting blames new software upgrades, volume of business, etc. but we have been without a home going on - weeks. This company should be reprimanded for its behavior towards consumers and I hope others can learn from this horrible experience.