SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Application, originator, mortgage broker North Carolina

I was given a pre-approval and the green light to start looking for a home with Suntrust around - - 2015. Made an offer on a home on - - and the process started ''. Was given the closing date of - - 2015. Went through all the inspections and the whole - to get this home. My seller is/was starting their process to move and find a hime out of state. On - - I got an email ( not even enough respect for a phone call ) stating that I would not be closing on -/-/-. Once I make a few phone calls to figure out why, I find out that my loan officer and the processor forgot about me and never even sent me to underwriting. After my sellers agreed to an extention, and Suntrust


was known the whole time that I would never have been able to get a loan through them and was just strung along through the whole process, so they could exhaust every resource ''. It 's a shame that such a large bank and a loan officer that holds the position of VP of the mortgage dept. here locally, can lie to someone and put a huge burden on them while trying to make a major life decision and change. I have been - miles away from my wife and - young children during this whole thing and am now - as I already sold my home in Florida. I must now scramble to find a home to rent as my seller will not sign another extension. All due to Suntrust not doing their job. They have agreed to refund me any money that I have paid out of pocket for inspections, appraisal, etc - and to me, just shows that they know they are guilty in the situation as they are not obtained to do so ( because I should have never made it past his desk in -/-/- with a pre-approval letter ). I feel Suntrust should make it right with a customer that they have had for over - years and see that I have the credit, cash, payment history, and income to support a loan from them.