Review and analysis of over 15 Conventional Adjustable Mortgage (Arm) complaints against Seterus, Inc.
Seterus, Inc. consumers have reported over 15 official complaints related to Conventional adjustable mortgage (ARM). Out of the 15 consumer complaints against Seterus, Inc., 20% were disputed by the consumer (i.e. the consumer was not happy with how Seterus, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Seterus, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Seterus, Inc. Mortgage loan modification,collection,foreclosure June 3, 2016 - On -/-/16 a loan modification package was submitted. On -/-/16 a call was placed to check if anything else was needed. The - form needed to be updated and it was submitted the same day. On -/-/16 a call was placed to check if anything else was needed. The - form previously submitted had not been reviewed. " A message was sent for the documents to be reviewed. '' At this point, Seterus had a complete package. On -/-/16 another call was placed to check on the status. No update and sale date still on. " A message was to the escalation department. '' On -/-/1... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure May 17, 2016 - Our firm, - -, has been monitoring our client 's request for mortgage assistance with Seterus to ensure its compliance with Regulation - and other pertinent servicing guides. This is the third CFPB complaint we have had to file in connection with this client. After a year of back and forth Notices of Error, Seterus finally initiated a proper evaluation of our client 's loss mitigation application for the HAMP modification program. Subsequently, our client was offered a Trial Period Plan that was to begin in - 2016 and the last Trial payment would be made in - 2016. Now that our cl... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account May 13, 2016 - We have a loan # - originally from - - that has been serviced by Seterus, Inc ( Formerly - Lender ) that has never been late ( account was always in good standing ), but since - - they have misapplied payments to all principle instead of applying to the interest installments. We have had to call every month since to attempt to correct then, and they have not been able to do so. They adjust it after several calls a month, but for the latest month ( - - ) they have not been able to correct it and have been very incompetent about it. Leading us into a situation where we we... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 25, 2016 - Incorrectly derogatory credit reporting. We have had to work through several issues with Seterus and the - County Tax Assessor which took several months but is now completed. During that time Seterus marked our account at delinquent which it was not. In the final settlement I paid the account in full on - -, - and was told at that time but the person in the customer service payment department that out account was current for -/-/-. On - -, - I spoke with - - in Seterus Consumer and Government Affairs Department, she agreed to correct the final issues with our ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 19, 2016 - I have been trying to re-fi my home. Seterus, Inc in my current mortgage company. I have requested several documents to be faxed or mailed to me. I gave - different fax numbers and I was told it was sent at least 4 times to each number. I finally gave them the number to the lender I was working with. It was received. This was on - -. I then found out on - -, 2016, that Seterus, Inc. paid - different homeowners policies. I am now trying to seek reimbursement from the Insurance company I cancelled with. I requested information from Seterus, Inc and I was told I would receive w... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 14, 2016 - MY HOME IS IN FORECLOSURE AND I AM IN THE TRIAL MAKING PAYMENTS I BEEN SAID OVER THE PHONE THAT THIS IS NOT ACTUAL INFORMATION BUT I STIL IN FORECLOSURE ( DUAL TRACK ) THE SERVICING COMPANY IS TAKING THE PAYMENTS ( 2 ) AND I DO NOT UNDERSTAND THEIR PROCEODURES BECAUSE THEY SAID WHAT I SEE IN THE INTERNET IS NOT REAL ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account April 12, 2016 - I have a mortgage with Seterus. They took it over from - and it is a - mortgage. I am being told that my first payment with - was used to implement the mortgage. Therefore I am behind - payment. When I asked for the statement showing where the money went, they cant or wont produce it. I have all the statements from - and the statements show a normal monthly payment. Seterus tells me to stop asking for this information. I have statements from Seterus that are absolutely inaccurate and ridiculous. I have told them show me where the statement, closing statement, loan origination st... |
Seterus, Inc. Mortgage application, originator, mortgage broker April 8, 2016 - Effective - -, - my mortgage was transfer to Seterus from - - -. I was receiving statements prior to - - for over 8 yrs and four of them were during my Chpt -. Seterus is refusing to send monthly statements after several requests in writing. They have yet to acknowledge acceptance of my request in written. On - -, - thru my own investigation, I found they refused to renew my homeowner 's insurance with - and that they had placed their own forced placed insurance on my home without notifying me. My insurance coverage had not lapsed in 9 yrs. Their excuse w... |
Seterus, Inc. Mortgage settlement process and costs March 31, 2016 - I have a loan through Seterus Mortgage Company. We are getting ready to sell our house. I called them up to get a payoff amount sent to our title agency. The first person I talked to said they would send the fax now. I thought that meant that they would send the fax now. When I talked to my title agency later in the day they said they had not received the fax. I called Seterus back and it was then that they informed me that they would not be able to send the fax for at least -3 business days and possibly up to 10 days at the latest! So now our closing will have to be delayed for an uncertai... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 21, 2016 - I am on a pre loan modification plan requiring me to make payments by the beginning of each month beginning -/-/-. I made the payments beginning -/-/- on time but the mortgage servicing company says I am a month late and they turned down my request for a loan modification. I sent them documentation of the payments cashed by them before the due dates. They have done nothing to correct the problem, reverse late fees, and restore my loan modification request. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 19, 2016 - Yesterday I received my monthly mortgage statement from Seterus and the amount due had doubled. Last month the amount due was $400.00 and for -/-/- the amount due is $990.00. No explanation for the increase was included and the account is current. To my knowledge I have never paid a late fee and have paid down the principal with almost every payment. This is a variable loan. No prior letter was sent that the rate adjusted from - % to - %. In the past I got a letter explaining why the rate changed and even if it did not change they sent a letter confirming the interest rate. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 17, 2016 - I pay my mortgage to bank Seterus every however they failed to make a payment in - 2013 city hall called me threatening to take me to court. I tried to call Seterus to resolve the issue and I encounter one incompetent representative after another and many of them hang up the phone. I tried for a week now and have n't made any progress to resolve this very urgent issue it seems like no one know there job. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account March 8, 2016 - I contacted my current mortgage servicer, Seterus , Inc. to make payments on my mortgage account. However, after more than a week, Seterus. Inc did not process the payments and the amount remained in my bank account. I called Seterus, Inc. again to inquire about why the payment was not processed. They told me to contact the bank because it did posted to the account. When I called the bank, the bank informed me that Seterus, Inc made no effort to process the payment through my account. In the interim, I received a notice of default for my mortgage. Another attempt was made to process the paymen... |
Seterus, Inc. Mortgage loan modification,collection,foreclosure March 2, 2016 - I have been working with Seterus Mortgage Acct # - to obtain a Deed in Lieu. I submitted all documentation including proof of discharge of 2nd mortgage etc. After submitting all docs a required under - Seterus said they can not complete a Deed in Lieu because there are $7500.00 in judgements against me. I believe under - There is money allotted for this. I have had to declare bankruptcy and will now face foreclosure. I attempted this with - and - servicing. I finally received the discharge from - and face this disaster. Thank you. ... |
Seterus, Inc. Mortgage loan servicing, payments, escrow account February 25, 2016 - My home loan is with Seterus Inc. Because I was late on an HOA fee of $25.00 a debt collector auctioned my property for $20000.00 to some straw buyer the collectors office attorney created just to steal my property. This all happened on - -, 2014. Seterus has played ignorant when in fact they knew what this Collection agent did to me instead of helping, they send their attorney ( -, - & - ) into the court house to start foreclosing on me. I have been foghting for the rights to my title to be returned to me for 2 years. Now that -, - - - attorneys want to leave ... |