Review and analysis of over 13 Other Bank Product/Service complaints against UMB Bank
UMB Bank consumers have reported over 13 official complaints related to Other bank product/service. Out of the 13 consumer complaints against UMB Bank, 8% were disputed by the consumer (i.e. the consumer was not happy with how UMB Bank responded to their complaint) and 100% were processed in a timely manner. 31% of consumer complaints against UMB Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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UMB Bank Bank account or service account opening, closing, or management June 6, 2016 - We scheduled a time to open an IRA account for my wife in -. A - cancelled the appointment and rescheduled if for - -, a week later, on - - after -, -, left a message, they do not provide the services on Sat. When asked, why such a late notice, he states, he called before -, time stamp shows - then states, we did not keep the last appointment. He should have just apologized ; there was no excuse for us to wait a week to be told that. We are closing all our accounts this week. ... |
UMB Bank Bank account or service account opening, closing, or management April 28, 2016 - On - -, 2012 UMB Bank ( - - ) a national bank did, without permission, disclose over - pages of personal financial information concerning our family trusts. In violation of the Missouri rules of civil procedure, - failed to notify the conservator or beneficiaries of the disclosure. After the disclosure a bank representative called our lawyer to inform him of their action. Our lawyer then informed us. ... |
UMB Bank Bank account or service account opening, closing, or management January 22, 2016 - We have a Health Savings Account ( HSA ) with UMB Bank. In - 2015 we tried to contribute to the account by electronic transfer. The UMB website froze during the process, so we started the transfer again. The bank then processed - transfers resulting in an excess contribution. We contacted the bank about the excess contribution and they said we had to mail or fax a form for the refund and a $15.00 fee would be charged and a refund would sent by check. We submitted the form and about a week later the account was debited for the over contributed amount plus interest and the fee was deduct... |
UMB Bank Bank account or service account opening, closing, or management November 30, 2015 - I have an Health Savings Account which I learned was managed by UMB Bank. In -, I wanted to use the remaining balance in my HSA fund. I pulled up my HSA account website to verify the amount, which was $18.00. I used that exact amount for a medical bill. Afterwards, I received an overdraft bill from UMB Bank stating that my balance was below $18.00 and applied a $25.00 NSF fee. I called to inquire why my balance was below $18.00 and why it was different from what the HSA account website displayed. UMB Bank told me that there was a monthly service fee that they incurred, which I was u... |
UMB Bank Bank account or service account opening, closing, or management October 14, 2015 - UMB Bank is the banking institution that administers my - Savings account. I have been getting charged for monthly fees that I was not aware of and the money in my - account has dwindled down going to the bank. UMB representative said i could have avoid the fees by optioning for the paperless statement. UMB has it mention on the statement but never put a website or link on the statements. The statements does n't the UMB address and the phone number is very inconspicuous. The statement is very nebulous. The account is setup to not give you any detail information and to drain your account ... |