Review and analysis of over 4 complaints against Fidelity National Information Services, Inc. (FNIS)
Fidelity National Information Services, Inc. (FNIS) consumers have reported over 4 official complaints related to Inadequate help over the phone. Out of the 4 consumer complaints against Fidelity National Information Services, Inc. (FNIS), 100% were disputed by the consumer (i.e. the consumer was not happy with how Fidelity National Information Services, Inc. (FNIS) responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Fidelity National Information Services, Inc. (FNIS) resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone November 3, 2016 - On or about -/-/16, I wrote a check to retailer, - -, which was denied by the retailer. I was told that I would have to contact Certegy directly which I did within a few days of the declined transaction. I was told that I could only be given limited to info over the phone and I had to disclose personal confidential info, e.g., banking info and driver 's license, to them if I wanted a written a response of why the check was declined for processing. I received a response about - which stated the check was declined because " This transaction fell outside of the guidelines Certegy h... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone October 14, 2016 - On -/-/2016 I sent a certified letter to Chexsystems regarding - items on my consuymer file. In my dispute I asked for Chexsystems to validate this information and provide me with copies of any documentation associated with these accounts. I also, asked that in the absence of any such documentation bearing my signature theat this information be immediately deleted from my file that they maintain under my social security number. On -/-/2016 and -/-/2016 I received letters from Chexsystems stating that their investigation was complete. The letter states that the accounts hav... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone May 26, 2016 - I tried to cash my WV - tax refund ( $97.00 ) at - on -/-/16 at -. I received a notice that my check was declined by Certegy. When I called the number on the receipt, I received a recording that it was nothing I did wrong and that I should take my check to a non Certegy retailer. Then the call just ended. I was not given an option to speak to anybody. It did this at least 6 times. Finally, I googled Certegy to get a number. I spoke with - ( Rep ID # - ). I asked why it was declined and she refused to tell me. She said that she could not give me that information because I... |
Fidelity National Information Services, Inc. (FNIS) Credit reporting credit reporting company's investigation inadequate help over the phone March 3, 2016 - - I attempted to purchase $170.00 worth of materials from - in -, TN using my business check issued by the - - - - -. The check was declined by Certegy Check Services. I called Certegy Check Services from - and was asked if I wanted to be placed on their VIP List. The Certegy rep said this may or may not allow the check to be accepted. I said yes. He said wait 10 minutes and try to run the check through again. I did twice ; the check was declined - times. I requested a copy of the declination from Certegy Check Services. It indicates that Certegy already approve... |