Review and analysis of over 1 complaints against BBVA Compass
BBVA Compass consumers have reported over 1 official complaints related to Other transaction issues. Out of the 1 consumer complaints against BBVA Compass, 0% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 100% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BBVA Compass Money transfers other transaction issues other transaction issues October 25, 2015 - I have a checking, savings, and mortgage loan through BBVA Compass Bank. I acquired the loan -/-/- and up until the past year had not had any issues. However, on -/-/- I received notice that my mortgage payment due on -/-/- had not been paid when I in fact had made payment via money transfer from my checking to my mortgage account. Compass customer service recognized that the transfer was attempted in - prior to its due date, but was not effective for some unknown reason. The issue was resolved. Once again on - the same issue arose. I was notified of non payment of my mor... |