Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

The lender advised on -/-/2017 By - - - - opt - - the clients file was approved for a loan modification : approval terms of In-house mod are as follows : Total loan amount is $780000.00 -interest barring balance is $540000.00 -deferred balance ( balloon note ) $240000.00 -I/R is now 4.85 % and was 6.125 % - month term - 40 years P & I pmt amount is $2500.00 1st pmt due -/-/2017 - this loan is on a service transfer list and will be transferred -/-/2017 - approval of terms are needed by the lender prior to the service transfer to ensure the new servicer honors the terms set forth. Since -/-/2017 I have been unable to get a response from the rep about the approved mod terms being mailed to the client. On -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/- we have left voice mails for - and also reached out to the opposing counsel regarding the approved terms, opposing counsel also reached out to - and was advised that the approved docs would be sent to the client and to opposing counsel. To date the lender refuses to speak with the client to take a payment. The clients loan was on a scheduled transfer of servicer list and we were told the approved terms would transfer to the new servicer. We do not feel confident in the information provided by the lender and the lack of communication from the assigned rep is unacceptable.