Zions Bancorporation Bank Account Or Service Complaint

Zions Bancorporation Bank account or service department,

Other bank product/service Account opening, closing, or management Nevada

Over a year ago I closed acct for - with Nevada State Bank. For over a year I have received account summary statements from the Bankcard center, -, - UT - showing I have a $67.00 credit. I have called the card holder service to receive pymt and have gone to the - branch in -, NV. to no avail. In -/-/2017 I spoke to a branch mgr who told me, after a hour on the phone, they were looking into it. Three weeks ago I went and spoke to a teller that made several calls and was on the phone for about 1/2 hour while I stood and waited. He told me they would contact me. It never happened. Last week my husband went in, as a VP of -, and after speaking to -, a branch mgr, he was told the check was " in the mail '' and should arrive this past Tuesday. It did n't. On Wednesday my husband went back to - who made more phone calls, and was told if there were any " upgrades '' they would tell the branch manager, who would then contact us. We have n't heard a word since. I realize this is only $67.00, but if it was reversed we would be in collections. They have kept our $67.00 for over a year and we want a solution. What are upgrades? Where is the check that was promised?