Fleet Financial, Inc. Consumer Loan Complaint

Fleet Financial, Inc. Consumer Loan department,

Vehicle lease Taking out the loan or lease Colorado

I was referred to a broker who worked for Fleet Financial. My experience and complaint is against the company, not the individual. My husband and I have never leased a vehicle and after being presented with options by the broker, we thought this to be the best fit for our growing family. I leased a vehicle on -/-/2016 through Fleet Financial. They acquired the vehicle from a - dealership and the financing was through - ; however, Fleet Financial did not disclose any notice relating to what fees we would be charged for using one of their brokers and because there was no direct compensation to the broker, we were unaware that fees existed. I would have understood that no one works for free, but the context and way they were paid was never disclosed and in my opinion, misleading. The trade-in description and allowance on the lease shows N/A. We traded in my husbands -. We were also charged - for " optional insurance, '' we did not agree or know what this was. We also were required to write a check of $460.00 to - - when this


Lastly, the car was purchased -/-/-, tags on the vehicle were due -/-/-, I went to the DMV on -/-/2016 after wondering if I would ever receive the notice to go purchase my tags. After using my - and taking over an hour at the DMV I learned that they were yet to receive the paperwork on my vehicle, thus, they had to give me an extension to -/-/2016, which was 2 months after the original date my tags were due. When I finally got a chance to purchase my tags the DMV employee advised that since it had been so long the amount due was much higher than it should have been, upwards of -- dollars I paid in addition because of Fleet 's lack of due diligence. It is my suspicion that Fleet purposefully held onto the money in an interest bearing account instead of dispersing so that they could make interest on money which was not theirs. I ca n't imagine I am the only person this has happened to.