First National Bank of Pennsylvania Bank Account Or Service Complaint

First National Bank of Pennsylvania Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

my account went into the negative because of an overdraft, however i was never notified of the issue. i went to use the card around - time and realized there was a issue at that time upon looking into it i realized there was a overdraft charge and it was in negative. on -/-/- i revived a overdraft fee of - however i was never told there a issue prior to this event happing or charge being placed. i contacted branch in mcadoo, pa and spoke to a - who said he would look into it. upon me calling back he told me to contact costumer service who i called and they told me the prob. that i was never notified was because alerts were not working and that " IT '' was working on it but it was a known problem ( i have call recorded ) and that also dueing


and told him i should not be charged because i was never notified in attempt to fix the issue before charge and that i was told the alert were not working, customer service also said they would call and tell him as well. However the bank decided to keep the charges there and additional charge me - as follows. ( - on -/-/-. then - on -/-/-, -/-/-, -/-/-, and -/-/- ) thats a total of - on -/-/- alone. - as overdraft fee and then the - as auto overdraft fee. I SHOULD NOT HAVE TO PAY ANY OF THIS AND SHOULD BE DUE A REFUND OF THE ENTIRE AMOUNT OF - IN FEE 'S BECAUSE I WAS NEVER NOTIFIED, I TOLD BANK IT WOULD BE HANDLED BY DIRECT DEPOSIT, AND CUSTOMER SERVICE SAID ALERTS NOT WORKING AND I WAS NEVER NOTIFIED BEFORE THE ORG. - CHARGE THAT A PROB. WAS EVEN ON MY ACCOUNT. THE BANK FIELD IN DUE PROCESS OF NOTIFYING ME AND I HAVE FULL ALERTS SETUP ON BOTH CELL PHONE, AND EMAIL AS WELL AS ON THE BANKS MOBILE APP. AND I NEVER GOT ALERT OR NOTICE. IF I GOT AN ALERT OR CALL I WOULD HAVE CORRECT IT IMMEDIATELY AND NO OVERDRAFT CHARGES WOULD HAVE HAPPENED i have 100 % all calls recorded and documented..