Discover Credit Card Complaint

Discover Credit card department,

Virginia

On - -, I mistakenly made my mortgage payment to Discover card in the amount of $2200.00. On - -, I recognized the mistake, called DiscoverCard at -, spoke with - in Delaware Billing department, and she stated that they would send me a check for $2200.00 after my balance of $14.00 is paid off, and that this check could take several weeks to arrive. I asked - if I will receive an email to this effect, and she said I would get one in 72 hours. On - -, I checked my balance online for Discover card, and it showed a credit balance of $2200.00. I called Discover card on - -, spoke to - - in Ohio, and she too said I will get an email in - hours indicating that they were mailing me a check for $2200.00, and that it may take several weeks for the check to arrive, and that this was faster than an electronic transfer. I asked for a case number, and she refused and instead stated that this is referred to as " Note # - ''. As of today, - -, 2017, I never received an email from Discover card. I then proceeded checked on line at Discovercard, and my balance was zero, with the credit of $2200.00 having disappeared. I again called Discover card and they told me a check is in the mail as of yesterday - -. I asked for an email confirming all of this and they refused.