Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Mississippi

RE Case number : - In this complaint I spoke about paperwork being misplaced, lost and receiving form letter responses from Freedom Mortgage ( FM ) referencing fake extensions and fake names of CSR 's. Every time I have had any communications with FM its been either traceable, provable or with a additional person on the call to verify what I am speaking about is honest. This witness is - - -, - - - - -, - -. We received a response from FM from a individual named - - through this complaint process. Since the original complaint more paperwork has been lost, and it took Freedom almost 10 days to process last months check ; which resulted in their announcing they will foreclose on this property is all payments are not received by - 2016. Never mind this is part of my complaint they lose paperwork but process checks and then accept zero responsibility. So I put together yet another package and mailed to FM addressed to - -. - - the USPS attempted to get this package to - -, she could not be located. On - - the USPS again attempted to locate her, she was


is another fake name so this company is not held accountable. This all started in -/-/- when my well pump and tank quit and had to be replaced. I spoke with the original mortgage company or the one who took care of my loan at the time it was no issue for them ; a few days later FM purchased my loan. Told FM the same story in - was told no problem ; they could see prior to this hiccup I always paid on time via autopay and always paid more than what was due. My credit score in - was over - and since this comedy of errors its under - with the only bad mark is FM and their mistakes. I understand I misunderstood the FM CSR in the original phone call but since then its been - error after another. Now because of poor paperwork handling you can see I who was once a good credit risk can not even get a loan from a loan shark. I have tried to sell items ; I have turned to HOPE and the VA and neither can help since this is not a mismanagement of funds but an error I made to repair a well so I can have water to drink ; yet FM continues to drag this on. In the response from - - she states they need my taxes ; I have not filed taxes in years due to not working and on a VA - ; simply I do not meet federal guidelines to process taxes. My last - I processed while my daughter was still in college I made a minus value in reportable income. I did those taxes so my daughter could qualify for a grant in college. Attached is a letter sent to FM and other supporting documents.