Review and analysis of over 97 complaints against Freedom Mortgage
Freedom Mortgage consumers have reported over 97 official complaints related to Loan modification,collection,foreclosure. Out of the 97 consumer complaints against Freedom Mortgage, 18% were disputed by the consumer (i.e. the consumer was not happy with how Freedom Mortgage responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Freedom Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Freedom Mortgage Mortgage loan modification,collection,foreclosure March 15, 2017 - My mortgage holder, has attempted to, and is presently trying to, fraudulently foreclose on my home, doing so for years now, using various extreme predatory lender tactics. They are Freedom Mortgage, my loan number is -, their phone number is : - - - -. The property address is - -, - - -, -, CA -. I was referred to you by my US Congressman - - that sent an inquiry on my behalf to you yesterday. Freedom Mortgage is colluding with our homeowner 's insurance provider, - -, to literally steal our home. This has gone on for at least two years and is... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure March 3, 2017 - I was in the process of a loss mitigation claim with Freedom Mortgage and I received a letter dated -/-/2017 stating my claim was facially complete and I would hear from them within 30 days. Then, I received a letter from - dated -/-/2017 stating that my loan had been sold on -/-/2017. I never received anything from Freedom Mortgage about this, I received only a letter from them dated -/-/2017, AFTER the supposed sale of my mortgage, stating that my claim was being processed.... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 23, 2017 - In - -, I was in a bad - accident that caused me to fall into financial trouble. In - -, I was able to make a payment to catch up my mortgages that would have left me in good-standing as of - -, -. After paying the full payment amount they indicated after going through their automatic system and speaking with - people ( $ - $160.00 ), they stated that they only received $ - $160.00 and it still does not bring my accounts to good-standing regardless of the statements and information given to me. Even after confirmation with my Bank stating that they received... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 23, 2017 - The end of - I was approved for a Trial Modification with my lender, - - -. The Trail consisted of making payments for -, -, - and - -. I made -, - and - after making my - payment I received a letter from my lender stating my mortgage was sold from - to Freedom Mortgage. When I received the letter I contacted Freedom Mortgage to ask them how this would affect my trial modification. They had said that it should n't that it may take a little longer to get the paperwork transferred but just continue making my payments. I continued to pay my mortgage. I ca... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure December 28, 2016 - On -/-/2016 my wife and I sent an overnight package containing documents for possible loan modification to Freedom Mortgage 's loss mitigation department. I have called multiple times to check on the status of our case, Freedom Mortgage tells us form - is missing, but then Freedom Mortgage verifies later that the document has been received and the loss mitigation department needs to evaluate the form and for my wife and I to call back several days later and check on the status, but when I call back, again Freedom Mortgage claims they still need the - form, but after checking find the d... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure December 27, 2016 - the reply from freedom mortgage makes no sense to me, the loan modifical would put me in a better position, with a lower payment and a fixed rate. the payment would not grow bigger than my - check. i am a - veteran. just looking for a tiny bit of help... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure December 20, 2016 - RE Case number : - In this complaint I spoke about paperwork being misplaced, lost and receiving form letter responses from Freedom Mortgage ( FM ) referencing fake extensions and fake names of CSR 's. Every time I have had any communications with FM its been either traceable, provable or with a additional person on the call to verify what I am speaking about is honest. This witness is - - -, - - - - -, - -. We received a response from FM from a individual named - - through this complaint process. Since the original complaint more paperwork has been lost,... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 29, 2016 - I have been working on a modification with my current lender Freedom Mortgage since -/-/16, the file was deemed complete on -. Every week that I call Freedom Mortgage they provide a different dates it was deemed complete until I read them the previous weeks notes and then they confirm I was correct would be the first problem. The start of the problem is according to the Lender the file goes to underwriting to see if they have all documents and then the file gets assigned to a single point of contact after they decide to deem the file complete which according to the weekly calls was co... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 23, 2016 - - 2016 of this year, I Became unemployed lost my job, me and my wife immediately notified our lender freedom mortgage, about the situation. We submit the proper paperwork over 5 times now. applying for so called programs that they offer. the first time there underwritter lost all of our information. We have been going through this process since - of 2016 and every 30 days they need us to submit the same paperwork or make a payment by a certain date. We are making payments and they are not applying the amounts that we send in to our loan, so that they can continue to collect interest on o... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 22, 2016 - I make partial payments to my mortgage company. Freedom mortgage 's automatic system does n't allow you to make partial payments. You have to make a full payment. Also, when that payment is made on the automatic system, you have to pay a $10.00 fee. When attempting to pay with a representative, you can make a partial payment, but there 's a $15.00 fee for them to process it. You also can not make a partial payment online either. When paying online or on the phone, you can not provide a credit/debit card #, you have to provide a routing/account #. I was furloughed and not able to make payme... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 15, 2016 - Our home flooded in - in Louisiana, We have received our Insurance check to finish repairing our home. The Mortgage company had us sign up on - and follow the To do List. It read ( which i have a copy ) to send the Insurance check unendorsed and a copy of the adjusters worksheets, which I did. Then the To Do List changed to we have to have a Licensed contractor. We are over 80 % complete in repairing our home and my husband was a - for 19 years and chose to close his - in 2014 because rising Insurance cost and bad employees. He then in -/-/2014 went to work for a -, that -.... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure October 6, 2016 - 1. bought a house ten years ago. With recent flooding events in my area, I discovered the reason my house took on water was because my den, sunroom and carport are all built on unreinforced concrete ( no rebar ). Engineer assessment determined it structurily unsound and the only solution is demolition and rebuild. Have contacted mort. company and they want all kinds of info, banking, salary, tax forms, IRS forms, etc. Although I can afford my mortgage, there is no way I can afford demolition and rebuild. I asked them to go with a Short sale, or Deed in lieu of Sale. If I ca n't afford the work... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure September 22, 2016 - I am writing this letter to explain my unfortunate set of circumstances that have caused me to become delinquent on my mortgage. I have done everything in my power to make ends meet but unfortunately I have fallen short and would like you to consider working with me to modify my loan. My number one goal is to keep my home and I would really appreciate the opportunity to do that. The main reason that has caused me to be late is nothing short of my own doing. I had entered into a bankruptcy case last year, due to my divorce and the amount of debt that I was left with but that case was dismisse... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure September 13, 2016 - Freedom Mortgage has not given the title company my loan payoff amount so I can close on the home and payoff my home, which is in foreclosure. I am a - and currently have a VA loan through Freedom Mortgage. - - has been calling/faxing Freedom Mortgage for an updated payoff amount since - -. It is not - - and the loan documents for the buyer are going to expire and each time I call Freedom Mortgage tells me they did n't receive the demand letter/they can not give us the demand letter or excuse after excuse. I am in danger of losing all my equity in my home and having a fore... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure August 31, 2016 - My wife and I bought a home at - - -, - - , Oregon in 2002. We bought it for $81000.00, and a payment of $720.00 at 7.5 interest. My wife left me about 2 years ago and refuse to pay anything on this house. She did sign over a quit-claim deed. I went to my mortgage company, Freedom Mortgage, and ask if I could apply for a hardship program due to loss of income from my wife. I am - years old, - on Social Security income only, a - veteran and a - I suffered in a car accident when I turned -. The mortgage company put me on trial basis and lowered my payments per m... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure August 26, 2016 - i - - - li8ke to make a complain against freedom mortgage because they are trying to take my home to sale while i send in a loan modification package in - - 2016 and they said they did not received so i talked to them and they said my home is going to sale anyways and i had send the package two times... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure July 30, 2016 - On - -, 2015, - from - contacted us and stated that they had worked out a modification with Freedom Mortgage. However, one of the requirements from Freedom was that we had to deposit 2 months of payments in a trust. - had deposited the money to get the modification approved, but we had to replace it to be distributed to Freedom. Two payments in the amount of - was drafted from our bank account. We were told by Monty that we would receive the modification paperwork by -/-/-. But we never received any paperwork for a modification. We have requested a refund from -, whic... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure April 22, 2016 - The owner of a condominium unit passed away in - of 2011. Since that time, there has been no action taken except for the bank changing the locks on the unit and completing a property preservation in - of 2011. The mortgagee, Freedom Mortgage Corporation ( - - ) has not made any payments to the condominium association since changing the locks on the unit. There has been no foreclosure action initiated by the mortgagee. The association is owed in excess of $13000.00 not including any late penalties or interest accrued. ... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure April 15, 2016 - I filed for forbearance as a result of unemployment back in - 2016. Since that time, Freedom Mortgage has consistently delayed processing my request with frivilous requests that I resubmit paperwork already provided in triplicate, documents they never disclosed at the start as requiring. They also delayed my request b/c the single point of contact assigned to me took a week off for personal business without having anyone work on my account during his absence ( - - ). He also failed to touch my file when I submitted paperwork but would delay processing my paperwork for 3 to 5 businsess... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure April 13, 2016 - Freedom Mortgage calls me every week to ask me to RESUBMIT paperwork that I 've ALREADY PROVIDED MULTIPLE TIMES. This has been happening for over two months, going on three months. As a result, they keep delaying my forbearance application, charging me penalties and ruining my credit so that I have no ability to re-finance with another institution. The reasons they provide for the delay and request for re-submission of paperwork already provided are in an attempt to delay. The reasons have been ( a ) forgot to ask previously ; ( b ) personnel at Freedom Mortgage are not scanning document... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure April 12, 2016 - I can not get anyone to do their job at Freedom Mortgage so I am having the homeowner file this complaint on his own. - - is the homeowner and if this complaint is in the third person, it is because it is the same complaint I have tried to file on his behalf with no success, as Freedom Mortgage is seemingly above having to respond to complaints made against them with the the CFPB : - - had a substantial loss of income and his current monthly expenses increased, exponentially. As a result of this, - fell behind on his mortgage and it became a snowball effect that he could not man... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure March 30, 2016 - my Dad passed away and he had a written will and had a notory to make me general power of attorney and also a quick dead was made out and freedom morgage - - - - - - PHONE # - was not going to honner the will so now they are trying to take the house away from me and trying to sell it with them knowing that i have a court date on the -/-/2016 they are trying to steel it from me. ... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure March 22, 2016 - Servicer once approved me for Loan modification and forward information over the phone on -/-/2016 spoke with both - - - @ Freedom Mortgage. Few days letter, - who is the point of contact told me that loan has been denied because my investor did not approve for modification. On -/-/2016 I received very brief mail from Freedom mortgage regarding my modification has been denied due to Insufficient Income. They are telling homeowner different answer to denied them for modification. Homeowner is - Veteran currently receiving VA - & VA -. When we spoke with them, we... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure March 19, 2016 - I will try to explain, but so much has happened not sure where to start. This has been going on for 28mths just about. We have tried to do a loan modification and have been given the run around to the point we got behind and had to hire lawyers to help us and after the lawyer we were paying got suspended we have been left alone. We have contacted Freedom Mortgage since they got our loan back in - - from the previous lender which was -. Since the lawyer we were left us high and dry in - -, we have been contacting Freedom, they keep giving us the run around. They said that we need... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 19, 2016 - I have received continuous collections calls from my mortgage company, Freedom Mortgage. on Wednesday, - at - MST, Thursday -/-/- at - MST and today, Friday -/-/- at - and spoke with - who identified her " teller ID '' as -. I also continue to receive several offers for FHA Streamline refinancing, which is ironic, because Freedom Mortgage nearly foreclosed on my house just a few months ago. I 've contacted the numbers provided on the offers and have been informed by several employees that I should not be receiving these offers and should not be receiving collections... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 12, 2016 - Trying to process a short sale. For over 2 months, since - 2015, we have received NO status except " the file is in review ''. Now after 2 months, no response except, " Updated financials are needed ''. NOT ONCE in the last 2 months, when I have called at least every week, they need updated information. Every time I call, I can not speak with anyone who actually can make a decision since it is " in review ''. We have an offer, submitted MONTHS AGO, several Valuations done by the lender, once recently 2 weeks ago, but no response on the short sale. Help ... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure February 11, 2016 - In 2013 my wife and I moved to - to help our son with his - children who was recently divorced. Because of his job requirements to travel often during this particular time frame we decided to rent our home for a few years or at least until they were old enough or until his travel requirements would change. A few months after we moved we got behind so we submitted a request to our lender for a hardship mortgage modification because of my wife losing her job and soon became - from - a year before. Making mortgage payments soon became a struggle. We soon became desperate and eventuall... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure December 15, 2015 - We contacted our lender - Mortgage in -/-/- and told them I had been injured with a - and was removed from the State of -. Husband had lost his job and insurance due to having to leave a job in - to come save my life in -. - - - diagnosed - - -, due to my - there was nothing else that they could do for me. On -/-/- my husband brought me to - - where I could receive emergency treatment for Brain injury, neck injury and starvation. We were approved by the VA for a special circumstance approval for short sale. However they refused to provide the... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - My late husband owned our home prior to our marriage and since his death -/-/-, I have been attempting to deal with his mortgage company via their servicer, -. My name was never on this mortgage or deed. Following his death I applied and was granted by bonding legal right to handle any affairs related to my husband. There are many issues I have encountered for three and one half years. The mortgage involved is # -, the - ID in the name of my late husband, - - - ( SS # - ) - has had me apply for loan modification - times to only be denied and notified me by t... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure September 22, 2015 - Homeowner is currently 3 months behind on its Mortgage. Homeowner situation is of a temporary nature. Homeowner is ready and willing to commence payments. Servicer refuses to consider a request for a partial claim, forbearance or other workout solution. Homeowner believes there is a simple fix to this servicer made complex issue. A payment plan that will bring homeowner to a current position will resolve issue. Homeowner is placing Freedom Mortgage on notice, that I am putting the world on notice '' of the security interest in order to make the secured parties ' rights fully enforceable is kn... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure August 12, 2015 - I am behind on my mortgage payment and applied for assistance through the mortgage lender and was approved for a forbearance plan. I was also advised by my single point of contact, -, to apply for HHF ( Hardest Hit Funds ) due to being unemployed, which I did ; and was approved. However, trying to reinstate my account to bring my account completely current and make full payments going forward, they have refused to cooperate because they are not participating in the HHF program through my state - Arizona -. I believe Freedom Mortgage would prefer me to make reduced payments in lieu of ... |
Freedom Mortgage Mortgage loan modification,collection,foreclosure July 12, 2015 - We carried a mortgage with another company and then found out that our mortgage had been sold to a company called Freedom Mortgage. We hit hard times when my husband lost his job after - years. We went to our mortgage company and tried to modify our loan until we could get back on our feet, sent us paperwork to fill out and send back in which we did with our documents, we faxed them continuously and we mailed them, each time they told us they never received our documents. We in return resent documents time and time again and with no fail was told they did not receive them. We then had to go... |