Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wyoming

1. On -/-/- I got a letter from Wells Fargo Home Mortgage requiring me to submit proof of flood insurance on a home I own and on which they hold a mortgage. 2. The mortgage has been in effect since -/-/- and I have never required flood insurance. This is probably because the home is in the middle of the - - and about a - miles from any water bodies. 3. On or about -/-/-, I called WFHM to inquire about this. They admitted it was a mistake. They said they would send a letter confirming that flood insurance was not required on the property. No letter came. 4. On or about -/-/2016 I called WFHM to ask about the letter. They assured me one would go out. WFHM has no identification of its phone agents, they will not send an email, and the only identification I got was from some phone attendant named -. Again no letter


5. The letter is important because : a ) Wells Fargo Home Mortgage refinanced this home in approximately -/-/-, promising a rate of 3.75 %. When the documents came for signing, the rate was 4 %. It took a complaint with the CFPB and the Wyoming Attorney General to resolve the issue in my favor, since WFHM was unresponsive. b ) This is the same company that took it upon itself to take out an insurance policy on the home, charging me $3000.00, when I already had insurance in place. It took a WF Bank employee 2 months to reverse the charges.