MRS BPO, L.L.C. Debt Collection Complaint

Cont'd attempts collect debt not owed debt was paid

MRS BPO, L.L.C. Debt collection department,

I do not know Cont'd attempts collect debt not owed Debt was paid Virginia

This company has placed a stop on my vehicle registration for supposed tunnel fees that they should not have been accrued due to me having - EZ pass accounts for over 8 years. I spoke to a manager by the name of - - who was rude and unwilling to even listen to me. He tried to tell me that they have charged me $53.00 per transaction for $1.00 tunnel fees that they admittedly never sent me an itemization of from 2013. They apparently received my information from the - - - -, which I have only used about - times in the past going to see -, as I am a -. This is an absolute scam. The manager told me that he was unwilling to release my registration with the Virginia DMV unless I paid him $450.00 for my car and another $400.00 for my SUV that I no longer even own. The state needs to do something about these companies praying on people to collect fictitious fees. I asked him over and over to give me dates because I am disputing this being that I have an EZ pass account with - EZ passes. This is ridiculous and futhermore, if this was from 3 years ago, why havent they made any contact with me and why are they just now placing a hold on my registration? I contacted them when I found out about the hold while trying to register my -. My SUV was registered with no issue back in -. This should be illegal and the state should put a stop to these predatory practices. I am attaching proof of my EZ passes.

MRS BPO, L.L.C. customer in Virginia
Nov 29, 2016

* Source: CFPB Complaint Database

MRS BPO, L.L.C. response to complaint:
Closed with explanation

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