Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

We have been attempting to qualify for a loan modification for over three years. We have submitted countless packages and documents to the lender/servicer - -. To this date we have not received an actual response either granting or denying a loan modification. Instead every time we contact the lender they advise us that our documents are under review and we are instructed to submit more documents each time. To make matters worse, our mortgage/servicer just changed on - -, -. The new servicer BSI, states that the last set of documents the previous servicer - - provided them are from -. This is completely erroneous as we had provided - - with documents countless times since then, most recently on - -, - and - -, -. Even after - took over our mortgage on - -, -, it took them over a month for our file to appear in their system. I continued to call them for weeks to no avail as our file had not been uploaded. This was time that was wasted by the servicer as during this period my loan modification could have been worked on. After finally speaking to a representative from - who stated they had no financial records from me since -, he advised me that I probably do not qualify for a loan modification because my actual loan is too delinquent. This statement was made without any knowledge of my current financial situation or the fact that I have submitted a substantial amount of financial documents to the previous servicer, - -. The way this has been handled by the banks/servicer is completely unacceptable. I currently have the funds and salary to qualify for a loan modification and save my home. This is my homestead and where I have raised my children. Given the chance of being provided a loan modification, I will be able to pay the monthly payments and save my home. I now have a sale date of - -, - and am I still attempting to save my home.