Navient Solutions, Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Improper contact or sharing of info contacted employer after asked not to

Navient Solutions, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Improper contact or sharing of info Contacted employer after asked not to Idaho

Pioneer Credit Recovery, -, is calling my place of employment 2 - 3 times daily and leaving messages for me to return their calls. I have spoken to them and instructed them to remove my work phone number from their calling list. I have told them that I can not pay anything at this time due to my current situation ( I work for a staffing agency 28 hours per week @ - per hour ; I am raising - grandkids who were abandoned at my home in - 2016 ; we recently, 3 weeks prior, just moved out of a homeless shelter ; and if my situation changes, I will contact them. ) They are also calling people from my personal contacts from my telephone. Most of the people they are calling, are being told that they are a collection agency. Many of those being contacted are professional contacts, co-workers, my grandchildren 's school contacts & counselors and some relatives. I believe this is harassment and a violation of my rights. They are attempting to collect a debt I owe to - - -. My supervisor is irritated with his staff being harassed via their daily phone calls to my co-workers. I would like to file a complaint against this agency to get them to stop harassing the people from my phone contact list, coworkers, relatives and others. Thank you, for your time.

Navient Solutions, Inc. customer in Idaho
Nov 10, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

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