Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Minnesota

Working a short sale for - of our clients. File was submitted to the jr. lien holder on -. On - we received - lien approval in which the approval letter expires on -. There has been no contact to the law firm from BSI except for a couple of occasions. On - BSI was informed that the - lien approval letter expires on -. On - BSI was contacted for an update - no updates were made to the file. On - was advised that the file was submitted to the investor for approval and to allow 10 business days for the approval letter to be received. As of today - we still have had no contact from BSI to the approval and not approval letter has been received. This is unacceptable.