Umpqua Holdings Corporation Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Umpqua Holdings Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Washington

I applied for the third time for a FHA refi and wasted 2months of valuable time only to find at the end that I could not have more than - FHA at one time. Because it was check in the front I paid for an appraisal and was denied. This caused my credit report to be affected with two more months of past due on an balloon payment. Today I received denial reason which are wrong. The bank changed the product so they could then deny me for the 1 ) excessive obligation 2 ) unacceptable payment record on previous mortgage and then 3 ) Does not meet FHA guidelines. All of the above is wrong because I applied for the product with a co borrower and was told early in the process that all was good. I explain in advance that my income had changed and that I knew that could affect the outcome. So in the end all was good until we found out that I already had an FHA, That was the only reason I was denied. My credit score was - until I started my loan quest with - different banks. They only reason that I became past due is because all of the banks did not do their fact checking on the front end. They did it on the back end.

Umpqua Holdings Corporation customer in Washington
Sep 25, 2016

* Source: CFPB Complaint Database

Umpqua Holdings Corporation response to complaint:
Closed with monetary relief

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