First National Bank of Pennsylvania Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

First National Bank of Pennsylvania Bank account or service department,

Checking account Problems caused by my funds being low Pennsylvania

I have been with First National Bank for 30 years. Over the years, there have been a half dozen times I have considered changing banks. Today I resolved to do so. In the latest incident, we deposited a check through the ATM on a Saturday ( -/-/- ). Monday morning I checked and saw the deposit was pending. If I had gone in to the bank Monday morning to deposit the check, the funds would have been available that afternoon. As it was explained to me just now, because I deposited the funds through the ATM the previous Saturday, they did not give us credit for the money until Tuesday morning. - or - things that went through Monday afternoon/evening were counted as overdrafts even though there was money to cover them had we been credited with the check. Tuesday -/-/-, I got an email about my account and within 10 minutes was at the bank with cash in hand to not only cover, ( because it was already covered by the check from the previous Saturday which had just gone through ) but enough to be nearly $1000.00 to the good. They still charged me nearly $200.00 in penalties and late fees. I was of course very upset but the most troubling thing was to come. The manager stood over me with his arms crossed, scowling and repeating the same ridiculously unfair deposit practice over and over as if I was a feeble minded child. At one point, as he remained standing and I sat, he leaned into me. I finally just decided it was not going to be fair regardless and the manager, who obviously held all the power in the situation, literally bullied me out of the bank. Horribly unjust, unfair and intimidating. If I have to pay fees, so be it but as a customer of First National Bank of PA for about 30 years, I did not deserve to be intimidated and bullied.

First National Bank of Pennsylvania customer in Pennsylvania
Sep 20, 2016

* Source: CFPB Complaint Database

First National Bank of Pennsylvania response to complaint:
Closed with explanation

Created with Highcharts 4.2.3First National Bank of PennsylvaniaComplaint HistoryComplaints2/20156/201511/20154/20165/20167/20169/201610/20161/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First National Bank of PennsylvaniaProblems caused by my funds being low35.7%50.0%14.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low0.1%2.9%3.1%3.4%2.6%41.1%46.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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