BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals Pennsylvania

I had a fraudulent charge on my checking account and the bank will not do anything to reimburse me. Every person that I 've spoke to at the bank has agreed that I am owed the money back to my account. But, they do not know how to do it in their banking system. The amount of the transaction is $67.00. and it took place on -/-/-. I attached a screen shot of the charge on my online account. Please note that -/-/-, - merged with BB & T and they are blaming the problem on the merger.