Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Nebraska

Dispute of WFHM CCR-- to CFPB CN - written response as received in the US mail - -, 2016. Writing a dispute of WFHM 's response to the above case number will not work, since WFHM employees refuses to acknowledge and fail sto address the issues. - - apologized for poor communication,, yet he does not respond to messages left on his voice mail and reminders to him by fellow employees the same day to respond to his voice mail messages which I left. This complaint addresses the issures WFHM Customer Care and Recovery has not, will not and can not address the issues presented since is would acknowledge violations of Loan processing practices.


ALLEGED, but supported by the letter from - and signed by - - who investigated our claims. Yet Wells Fargo takes his appraisal prepared on - - " This report form is designed to report an appraisal of a - unit property .... '' - - used comparables to of - units. Yet WFHM now insists, based upon - - conclusions it is a - unit property - yet they refuse to file a complaint with - regarding the appraisal. IF THEY CONTINUE TO INSIST THE PROPERTY IS - UNITS, I will file the complaint for WFHM. 2. Wells Fargo has refused to acknowledge the lie presented in - response letter that an oral offer was presented and rejected by one of the loan applicants. That offer was never made to any applicant - orally or in written form as required by regulation. They can present no documentation other than " trust me ''. This offer WAS NEVER MADE since it would have been enthusiastically received and Wells Fargo Home Mortgage was previously aware of an interest in reducing the amount of the loan. Wells Fargo implies this was a " failure of communicate '' and they apologize for this, but fortunately for them they are able to retain the loan at 7.58 % interest rather than need to refinance at the present market rate of 3 %. Why would anyone have rejected this offer. We, to prove WFHM employees lie about this offer, if it was an oversite, we accept their apology and will accept their offer even now. This has been previously made, but never addressed by - -. - will not even address - statement ; only send her response. 3. All these issues center around the appraisal, but the final issue is now WFHM states they not the appraisor have determined this to be a " - unit '' property and while they state we are invited to reapply for financing they have already stated they DO NOT finance - unit properties. HUH? Both appraisal included in this complaint are not my allegations, they are appraisors finished product done on a form to appraise - unit properties. Both appraisorS do not declare -, and - to be a - unit property. By WFHM contention, most upscale house in today 's market, with - levels - an upper living unit and a " man cave '' in the basement would be - living units. If a house has a sofa bed in the living room for guess we have just added an additional bedroom.