Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

We closed on our house in NJ on -/-/2016 and we are still waiting for our escrow check. Since the - or - of - we have been calling them every week, and we get a different story about the check every time we call. Since out first call in - to this day - -, They have supposedly sent out - checks due to us not receiving the first, the second and the third check. They also told us they were going to do an investigation on the first check we never received to see if it had been cashed. And of course when we inquired about it they told us it was internal information and that they could not tell us what happened to the check. Now there saying that it is the Us post that keeps losing the checks, however they could not present any real truth to this as they were not able to give us a tracking number for these checks. Regardless, if this was the case would they not be willing to resolve this issue with the post. The company is called Roundpoint mortgage and is located at - - - - -, NC - Can you please help us. We are at our end!!!!!!!!!!!!!