Loan Care Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Loan Care Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

I was having trouble making my mortgage payment so my lender - - offered me a forebearance plan which I paid on time for a year. Then I was offered a trial modification which is - payments, i have stcessfully made - payments while working with - -. My loan serviceer is Loancare. I called yesterday and spoke to - who told me that even thou I 've been making my payments as agreed upon with them they are reporting that I 'm late whichever will continue until I sign the final loan modification. This is unfair and I have done everything that they have me to do. No one at Loancare has told me that they are reporting me as being late. I am requesting that they remove all of the late payments as I was n't told about this from the beginning and now my credit report has taken a huge hit. I thought that they were helping me not penalizeing me because I could n't pay my original payment in full as I had lost my job.

Loan Care customer in California
Sep 02, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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