Discover Credit Card Complaint

Discover Credit card department,

Privacy Washington

On - -, 2016 my landlord informed me that Discovercard had contacted him about a payment I owed. This was in complete violation of my privacy as I had never given his name or phone number as a contact for me or my account. In reviewing Discovercard 's stipulations for contact, he in no way whatsoever fit the criteria listed within. Again, Complete Violation of my PRIVACY. Read : Illegal. I called the toll-free Discover card # and the actually nice employee to whom I spoke, -, reported it was general practice for their " skip tracers '' to search any other phone numbers at listed properties and contact them. For the record : I unknowingly was $27.00 shy my last payment and all current info on my Discovercard account listed my bill of $120.00 as ( Leading me to believe I was up-to-date ) due on -/-/16. It was only upon calling the automated number that I learned that I owed $27.00 immediately. I paid this amount, immediately prior to speaking to -.


who reported that they just like to check in and try to pre-schedule payments prior to due dates ( my Next Due Date is -/-/16 a full 20 days after they began their daily harassing phone calls ) I told him that their persistent calls equate to harassment to which he vehemently denied it as harassment. I requested that he document my request for the contact to cease. He repeatedly continued to offer several options/benefits for arranging payment within the same breath. With each offer, of which there were several, I told him again, and again that I was not interested and requested documentation of this as harassment. I will further document future calls and add them to this complaint as necessary. Per - Dictionary : Simple Definition of harass : to annoy or bother ( someone ) in a constant or repeated way What Discovercard is doing equates to harassment whether they are willing to admit to it or not. I am requesting that it cease. I would also like some sort of fine imposed upon them for violating my privacy by contacting my landlord on -/-/16 as their actions were completely illegal based upon their own outlined privacy practices. Sent from my -