Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Nebraska

We have had significant damage to our home from rain and hail. This occurred - -, 2016. The insurance company responded promptly to inspect the damage and issue an initial check payable to us and Ditech Mortgage ( a - - ). The first check was issued -/-/2016, After receiving the WRONG information from Ditech, the check was sent to them for endorsement. They sent it back for us to endorse first. We did not receive a check from Ditech until -/-/2016 after providing receipts and bids to complete the work. Ditech withheld 5 % of the funds at that time, which they can not give me a satisfactory reason why. The processing time is suppose to be - to 10 days. I am told they are busy. The customer service is rude and they repeatedly hang up or take 20 minutes to transfer me to claims. A second check was issued on -/-/16 and overnighted to Ditech for processing. On -/-/16 the requested progress pictures which were sent immediately. Bids, - ; s, lien waivers have been faxed. Windows and garage doors are custom made and can not be ordered without partial payment. Still Ditech is dancing around with sending the funds and as of today they can not tell me how much and when they will send the funds. They just send a new letter with some other required document and delay processing. The roof was completed on -/-/16 and funds have not been sent to complete payment. Windows leak the garage doors do n't work right and they tell me they are busy. This is -. Everyone in our neighborhood has had damage from this storm in -. No other mortgage company has been as hard to work with than Ditech.