BMO Harris Bank Account Or Service Complaint

Checking account Account opening, closing, or management

BMO Harris Bank account or service department,

Checking account Account opening, closing, or management New Jersey

- Behavior by BMO Harris Bank I called BMO Harris bank to inquire about the requirement for opening a new checking account. During the call I mentioned that I was a - and not a citizen and the BMO Harris agent said they do not open account for people who are not US citizens. When I said that their requirements online did not say so, he said they can add their own requirements and why do I need to open an account with them anyways? Later I checked online again and on finding no such requirement on their website, did an application online. I have to say that I regret that decision. Not only they have - attitudes, they are the worst bank I have ever encountered and are set up to gouge customers on fees. I was told that I have 2 months to get set up and meet the requirements to avoid the monthly account maintenance fees. I met the requirements and by -/-/- had more than $1000.00 required to waive the monthly fee. But they went ahead and charged me the $12.00 fee on -/-/- anyway. When I called to inquire about that, they tried to bait me into opening a credit card with them. When I said no to that, they said there is nothing they can do about that. When I asked for a supervisor, they said there is no one available as they are all in meetings ( on a Sunday ) and someone will call me in 24 hours. No one called me in 24 hours, so I had to call them again and they again refused to do anything about the fees. I request that you put this complaint so that others can see how dishonest and corrupt their practices are.

BMO Harris customer in New Jersey
Aug 06, 2016

* Source: CFPB Complaint Database

BMO Harris response to complaint:
Closed with explanation

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