Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

We have sent - qualified written requests to our mortgage holder/servicer and have not received the requested documents to date. Verbal confirmation not written was given that they did receive the requests. Original request was - -, - Notice of second request was sent - -, - On - -, - we received a packet with loan documents for a - - out of -, -. Rather than receiving any written confirmation of receipt we were notified to fill out forms for loan Modification Each time we asked our rep or customer service person for the status of the written request we would be told it was in the file and they would have to transfer


We sent and confirmed another request on - -, -. Since Ditech has taken over the loan our customer service person has changed 5 times in less than three months. We were also told that our loan modification consideration was stopped in -/-/- when they determined there was a unfulfilled qualified written request on file. We now have received a Notice of foreclosure and have still await qualified written request documents. On -/-/- we again sent a qualified written request ( this would be - in total ). We are trying to work with the - Save our Home Program and need documents to provide for consideration.