USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Texas

On or about - - 2016, I started the application process for a secured credit card In the amount of $250.00 with USAA bank. On - - I completed the application and linked my checking account and routing number to fund the CD, with is used to secure the card. On - - I noticed on the USAA mobile app that the funds were pending to be withdrawn from my checking account twice instead of once. I elected to leave the funds in my checking account for withdrawal after receiving assurance that the duplicate charge would be reversed and the funds returned to me in a couple of business days in a worse case scenario. After approximately 7 business days, I started inquiring into the status of my refund. I was initially told that it takes as many as 14 business days to close out the CD and issue a refund check. This time frame obviously differed from the initially time of 2 business days ( max ) I was quoted before. I started calling after this on average 3 times per week until - -. My responses to these numerous calls ranged from, the check was mailed on - - to the check was mailed on - -. I did n't get the same response - consecutive calls. On -/-/- I was notified that not only was a check not mailed, but one was never generated. During this entire process I was either lied to by USAA 's CSR 's, the CSR 's did n't not have access to relevant account holder information, or USAA intentionally withheld the whereabouts of my funds. This whole ordeal has caused things to be paid late, affecting my credit score. I had to alter my life to work around the fact that I was short of money when I should n't have been. As it stands now, I bring home about $220.00 a week, so this was devastating. I would like at least the offer of some kind of compensation for my trouble what was caused by them.