Discover Credit Card Complaint

Discover Credit card department,

Billing statement Tennessee

Discover card is deleting records that can disprove the balances owed on their accounts. After 10 years of paying about $200.00 a month on my account there is no reduction in my balance. I began to research this account to find out what the initial balance was as well as an accounting of how and what charges was I still paying for but was unable to find that information out because those records were inaccessible. I was lulled into trusting discover When I began this investigation I pulled up records that showed a beginning balance but no purchases only an unchanging balance. My credit limit is higher but I do n't understand how I arrived at the current balance. I saved the statements that were available at first but when I went back to review them a few days later they were not available. I reported this to -. But got nowhere. For the last four years I have paid about - $ a month with no change to the balance. I feel as if I am an indentured servant. Please help.