BB&T Financial Consumer Loan Complaint

BB&T Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Minnesota

My husband ran the car into a pole, attempting to avoid a dog in the street. The care was deemed a total loss on -/-/2016, my due date for payments is on -/-/2016. I thought the claim would be finalized by then, but it was not. I made over 15-20 phone calls to the insurance department at Regional Acceptance, and - - in the insurance area. I asked -. Acceptance to expedite my claim, for - - of - - claims adjuster phone # -. Claim # -, to verify information, my claims adjuster was waiting for a letter of guarantee, of which the process took 4-6 weeks to send this letter. The process was taking so long, that I spoke to - - at regional Acceptance about the amount of time it was taking to complete the process, so she offered an extension, of which I was not sure why I needed an extension on -/-/2016, until -/-/2016. The process was not completed by -/-/2016. The timeliness of - - is unacceptable. I have never in my life, known for a total loss to take almost 3 months to complete. The Gap Insurance process my claims in a matter


time these process should take and I should not have to be penalized for someone else lack of good customer service in processing this claim. The amount of time it took to process this claim is unacceptable. I never received a call from - - ever. I just got excuses for Regional Acceptance for the length of time it was taking. The amount is unfair. I do appreciate your time in considering this matter. The amount of my payment each month is -, but the amount Regional acceptance reports is still owed is -, for two months and no one can give me an explanation as to why it is this amount.