Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Other mortgage Loan modification,collection,foreclosure Pennsylvania

Loan Mod history as of -/-/- All of the calls listed below were prefaced by a verification of who I was, the last - digits of my SSN, & the property I was calling about - regardless of me calling Select Portfolio or them calling me - followed by a statement that foreclosure was scheduled for - -, - ; then the customer service rep would ask how they could help. Friday, -/-/-, - - a completed Form - & Form -, along with 2 months of bank statements and 1 month of husband 's paystubs ( - which are in zipped files ). - had informed me earlier in the week this was needed for a loan mod request. She did not say anything about deposit amounts being circled, or needing Social Security award ltrs ( I specifically asked about the award letters & she said I did n't need them ).


Friday, -/-/-, - Emailed an updated Form - with updated monthly household expenses. Tuesday, -/-/-, - Emailed an updated Form - with the " Keep the property '' box checked, after speaking with - - - ( did not have an offer for the property, which she said she understood ). Friday, -/-/-, - ( email date & time ) I spoke with - - this afternoon, & she requested the following attached documents : a signed itemized monthly expenses breakdown, Social Security benefit award letters for myself and husband ( - - - -, & a signed hardship letter. Friday, -/-/-, - I spoke with - - again this afternoon ; she requested signed monthly expenses and a hardship letter that were not signed via computer. Friday, -/-/-, - I spoke with a customer service rep this afternoon who said the underwriter requested bank statements with circled deposit amounts. The customer service rep also requested a death certificate for my mother in law, who passed away -/-/- which required us to pay her funeral expenses. I resent the bank statements with the deposit amounts circled, & the death certificate in a separate email at -. I asked how I would have known unless I had called - he said they would have sent a letter ( they 're located in Utah ; the mail would have arrived after - or 5 days ). He also suggested that if they had to request anything else, the loan mod would be dropped. Saturday, -/-/-, - Emailed a - bank statement with the pension deposit amount circled as requested. Apparently none of the statements I sent on - - had the pension and SSI deposit amounts circled ( I was not asked to circle them initially ). When I called on -, I was informed the amounts needed to be circled, and I have circled all pension & SSI deposit amounts. I forwarded all of the bank statements yesterday - - -, and this - statement, which is attached, has my pension deposit amount circled. Tuesday, -/-/-, - pm Called to see if anything else was needed & ask how long the review for a loan mod would take. Friday, -/-/-, - Received call from - - asking what the US Treasury deposit was on the - - bank statement I had emailed. I told her that was my government pension. She asked why my husband 's name did not appear on the - and - statements I had sent ; I told her they were not joint accounts. ( The account holder name appears in the upper left-hand corner of each of the statements. ) Thursday, -/-/-, - Called & spoke to - - about the status of the loan mod request. She informed me that it was closed out as of Monday, -/-/-, because they would not have enough time to process it before the foreclosure sheriff 's sale scheduled for -/-/-. I asked about a deed in lieu ; she said they would need 30 days to process it, & would not have enough time to complete it before -