Select Portfolio Servicing Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Ohio

History : We are currently involved in a residential mortgage situation that began with refinancing both our residential property as well as a rental home with - -/-/- with a three year ARM. -/-/- - was purchased by - - - and our servicing agent changed. Our payment went to the old servicing agent 's address and was sent back to us. The new serving agent began adding late payment fees and would not accept our payment, telling us that we were already in the foreclosure process. We felt that we had no choice but to file Chapter - -/-/- to stop the foreclosure process and protect our home and rental property. We had our case dismissed -/-/-. When we received our first communication from the servicer after dismissing our case, we realized that the servicer failed to adjust our interest rate on both properties in -/-/-, and that the - index rates had actually gone down which would have significantly decreased our payments prior to our decision to file Chapter -. Had we known this it might have affected our decision. In addition, the servicer failed to adjust our rate every year after that, and again, the rates have

for our residential property admitted to the interest rate calculation error in their response to our CFPB complaint. Current Complaint : The servicer for our rental property ( Select Portfolio Servicing ( SPS ) ) has not corrected the interest rate calculation error or responded to our CFPB dispute of their response. In addition they have not advanced their foreclosure case since their original court filing. Through our legal counsel in - - we submitted information required for the HAMP program even though we have never qualified for any of the HAMP programs. SPS offered us a trial modification program using an incorrect loan balance and interest rate. We are requesting that our - loan balance be correctly calculated. Thank you for time and consideration.