SunTrust Banks, Inc. Consumer Loan Complaint

Installment loan Shopping for a loan or lease

SunTrust Banks, Inc. Consumer Loan department,

Installment loan Shopping for a loan or lease New Hampshire

-, a division of Suntrust Bank, offered low interest rate for used private auto loan. I applied online, specifically choosing auto loan. They contacted me with a few follow-up questions, and soon after denied my loan, referring me to some other company. When I inquired why I was never asked what vehicle I was buying, they told me it was an unsecured loan application. I 'm not disappointed that I was denied. I 'm angry because they misled me and dinged my credit report. I was not looking for an unsecured loan.

SunTrust Banks, Inc. customer in New Hampshire
Jun 24, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints6/20168/20169/201612/20161/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Shopping for a loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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