Fifth Third Financial Corporation Bank Account Or Service Complaint

Fifth Third Financial Corporation Bank account or service department,

Checking account Using a debit or ATM card Minnesota

On - -, - I received an - in the mail. Upon checking my bank account, I found - fraudulent charges- - from the - placed -/-/- and - from - - placed -/-/-. I called Fifth Third Bank and reported the fraudulent activity. They closed the card and I received a provisional credit for the purchases on -/-/-. I was told that the investigators would be contacting me soon and that I should ask them what to do with the phone that I had received. I was never contacted by the bank. On - -, -, I received a letter from the bank stating that the merchant in charge had verified that the charges were valid and that they had already debited my account for the total $1600.00. They also said that I had the right to request documentation used in their investigation. On - -, -, I faxed a letter to Fifth Third requesting the documentation and stating that I would be appealing the resolution and actually received the documentation in the mail on - -, -.


account at -, was not, in fact, my email address. On - -, I spoke with - again and he confirmed that once they received the phone, they would work with the bank to make sure that the refund would be applied to my account. I sent the phone back to - through - on - -, -. According to - they received the phone on - -, - and my refund was processed and cleared - on - -, -. I also filed a fraud alert on - -, -. On - -, -, I called Fifth Third to check on the refund, which had not posted to my account. I was told that they had no record of the refund but that I could send a rebuttal letter to Fifth Third detailing my complaint and they would look into it my complaint. On - -, - I also filed a police report concerning the fraud, contacted my local Fifth Third branch and spoke with - regarding the account number and filed an Identity Theft Affidavit with the FTC. I also called - and spoke with -, however, he told me that he could only work with my bank to address the issues. On - -, - Fifth Third received a rebuttal letter from me, I sent it with tracking and signature of receipt, stating that I was disputing the charges base on the email addresses, ip addresses and missing documentation from - which supposedly confirms proof of purchase and proof of delivery but which were not included in the documentation that I received from the bank. I also requested that the bank look into the missing refund from -. I never received any communication from Fifth Third following this letter. On - -, -, I contacted - and talked to - and received a web order number that could be used to track the refund and again confirmed that it had cleared the bank on - -, -. On - -, -, I faxed a copy of the letter that was received on - -, - and more strongly stated my needs from the bank. I have never received any communication from Fifth Third regarding this communication. I am very frustrated by the lack of communication regarding my case and would like resolution to this matter.