Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

My loan was transfers to BSI for - -. I have made several calls and even submitted a registered letter requesting that my mortgage loan be review for accuracy. I also requested payment arrangements. This started in - 2016. When I called I was usually transferred to - - - the loss mitigation officer for my mortgage. I left several messages and sent several emails. No response. When I was finally able to get - - on the phone, he was less than helpful, as a matter of fact he hung up the phone on me. I requested to speak with his supervisor - he told me " no '' several times. When I advised that the payment arrangement that he suggested would still make it difficult to meet my - - payment on time, he did not seem to have anything " helpful '' to offer. He advised me " that it was not his job ''. After - - hung up the phone on me, I called back and found out the name of the supervisor, - -. I was advised that she would call me back after she finished her call. I am still waiting for that call. I sent an email to - - that included the previous communications to BSI and - -. I also forwarded the written communication to their customer care and - -, Executive Vice President, Chief Servicing Officer. I am awaiting a response. I am at risk of loosing my home. Immediat