Cardinal Financial Company, LP Complaint

Cardinal Financial Company, LP Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Texas

I had sent Cardinal Financial my -/-/- monthly mortgage payment ( due on - - ) on - - in the form of - different money orders of $990.00 each, for a grand total of $2900.00, in a single envelope. But the bank only cashed - of them for $1900.00 on - - and applied that amount towards principle, as my total monthly due amount is $2700.00. In essence they lost the third money order. Upon inquiring they requested me to send them copies of the money order receipts, which I scanned and sent them promptly on -/-/-. The receipt images I sent were of very high resolution, they clearly show each and every detail, including date, money order number etc. They replied saying they would investigate and get back to me by " the time permissible by law ''. I never heard from them after that. I proactively called the money order issuer, in this case - -, and verified that the money order in question has not been en cashed so far, even until today.

she said they need photo copies of the original money order. If I had the original money order with me to take a photo copy and send them, we would n't be in this situation. We are here because they misplaced my money order. Since they are not being very helpful I called - to see if they can cancel the money order and refund me the money, they said I need to submit a written request with all the proof. But, they would charge me $18.00 as processing fee. I decided to take this route as Cardinal Financial was n't providing any solution even after a month has passed, making me nervous about my $1000.00. I called back Cardinal Financial requesting to reimburse my expenses but they denied, though they are clearly at fault. Their customer service department has been making run pillar to post blaming their internal resolution department but each time they refused to let me talk to any one in this department. Its been a nightmare dealing with them.