BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals District of Columbia

BB and T returned a $400.00 check presented on a day a monthly electronic deposit of $500.00 went into my account. My bank statement does not identify the returned item and states " - items '' were returned. They provided no explanation for the return and charge my account a $36.00 fee. Sent the bank an internal inquiry and they did not respond.