Discover Credit Card Complaint

Payoff process

Discover Credit card department,

Payoff process North Dakota

I have had a credit card with Discover Card since -. My husband was laid off. During that time Discover worked with us and we completed a 12 month program. After the program was completed they offered me a settlement on of around $5500.00 on a $12000.00 balance but said they would revoke my card. I have been working hard to reestablish my credit and did not want to have them revoke my card. A few months later ( - ) after selling my home I was able to pay the balance of the credit card in full. I received a letter dated - -, -, after paying the balance in full, I received a letter from Discover Card stating they had revoked my credit. I called and no one was willing to reinstate my credit card or remove the derogatory item from my credit. I could have closed the account myself an avoided having the " revoked '' listing on the cc or I could have settled and had the same result and saved myself $8000.00. I would like them to either reopen the account or remove the derogatory information.

Discover customer in North Dakota
Jun 11, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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