Discover Credit Card Complaint

Payoff process

Discover Credit card department,

Payoff process North Dakota

I have had a credit card with Discover Card since -. My husband was laid off. During that time Discover worked with us and we completed a 12 month program. After the program was completed they offered me a settlement on of around $5500.00 on a $12000.00 balance but said they would revoke my card. I have been working hard to reestablish my credit and did not want to have them revoke my card. A few months later ( - ) after selling my home I was able to pay the balance of the credit card in full. I received a letter dated - -, -, after paying the balance in full, I received a letter from Discover Card stating they had revoked my credit. I called and no one was willing to reinstate my credit card or remove the derogatory item from my credit. I could have closed the account myself an avoided having the " revoked '' listing on the cc or I could have settled and had the same result and saved myself $8000.00. I would like them to either reopen the account or remove the derogatory information.

Discover customer in North Dakota
Jun 11, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints2/20123/20124/20125/20127/20129/201211/201212/20121/20132/20133/20134/20137/201311/201312/20132/20143/20144/20145/20147/20148/201410/201412/20142/20153/20154/20155/20156/20157/20158/201511/201512/20154/20165/20166/20167/20168/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverPayoff process65.8%17.8%6.8%2.7%5.5%1.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process0.7%57.5%23.4%7.5%4.7%5.9%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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