Loan Care Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Loan Care Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Georgia

I am about 7 months past due on my mortgage due to loss of income. I now have sufficient income to make my mortgage payments again due to being a - veteran so I submitted a modification package to this company on -/-/16 because they are trying to foreclose on -/-/16. They confirmed that they have a complete package and it is in review even sent me a letter to confirm yet they refuse to postpone the sale date until they have a chance to review. I told them this is called dual tracking and is illegal. They said they did n't care and will not postpone the sale date. Please help me, I want to keep my home. I served this country and in the process became - and now I 'm losing my home. All I want is to keep my home now that I have the sufficient income and I am not even that behind on payments. Help me please!

Loan Care customer in Georgia
Jun 01, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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