Servis One, Inc. Mortgage Complaint

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I paid my mortage balance of $1.00 in full via a - billpay check on - -, 2016 to BSI Financial. BSI refused to apply my payoff to my account and instead continued to send me late fees -/-/- on a $1.00 balance!!! Upon speaking to a supervisor, I was informed that they could not apply the final payoff payment until I paid them $41.00 to record the deed with the courts as PAID! I requested proof of this policy in writing which I never received. On - -, 2016, I sent the $41.00 recording fee anyway so that I could be DONE with this crooked company who has refused to apply payments in a timely fashion for the last 4 years!!! Now, they refuse to still apply the final payoff of $1.00 and refuse to complete the recording of my payoff with the courts and continue to send me late fees on $1.00! Why is this company still in business!!??